Customer Service Insurance Agent

Location:

Posted:

September 22, 2010

Jeffrey Bunce

Oakland, NE 68045

************@*******.***

Dear Sir or Madam:

Hello! My name is Jeffrey Bunce. I am in the process of relocating to the Des Moines, IA

area and saw to your ad on Resumébook stating that you were looking for a help desk assistant. I

take pride and pleasure in providing excellent customer service and would like to offer my skills

and services to help you and your company meet it's goals. I have attached a resumé with the

details of my experience and skills that may be of use to you. Please feel free to contact me using

the contact information listed above. Thank you for your time and consideration and for allowing

me to share my enthusiasm for outstanding customer service. I look forward to speaking with

you soon.

Sincerely,

Jeffrey Bunce

414 N Thomas Ave Apt 4

Oakland, NE 68045

************@*******.***

Resumé

Position applied for: Help Desk

Relevant Work Experience:

Insurance Agent/Customer Service Rep. For USAA Insurance, Apr, 2004-May,2008

Customer Service Rep for ICT Group Dec, 2003-Mar, 2004

Duties Included:

Answering calls from clients in a Call Center/Windows Environment

Basic Accounting and Sales

Originating online documentation of customer contact

Providing Excellent Customer Service

Demonstrating a high level of integrity and respect for clients confidentiality

Relevant Skills:

Working familiarity with Microsoft Word, Excel, and Outlook

Typing speed of 40-45 WPM

Excellent oral and written communication skills

A pleasant phone voice

Ability and willingness to be personable with customers

Education

B.A. in German from Coe College, Cedar Rapids, IA, 2003

References available upon request.