Customer Service Manager

Editha U. Tabuga

**** **** ******* ***** *** Grove, CA 95624

Cell: 916-***-**** abktxo@r.postjobfree.com

SUMMARY

Highly analytical Inventory Control Professional / IDOC Coordinator with extensive experience

controlling distribution activities and maximizing utilization of third-party warehouses. Proven

success in achieving on-time inventory control. Comprehensive background in accounting,

purchasing, distribution as well as supply and demand balance management. Disciplined problem-

solver with excellent analytical and negotiating skills with commitment to continuous improvement.

Experienced in cross-functional use of several ERP systems including SAP.

AREAS OF EXPERTISE

1 2 Inventory Management

Warehouse / Distribution Customer Service

3 5 Continuous Improvement

Shipping and Receiving

4 6 Analysis and Reporting

Problem Solver

7 8 Accounts Receivables

Accounts Payable

9 1 0 Sales/Purchase Orders

Plant Debit/Credit Memo/Chargebacks

TECHNICAL SKILLS

Integrated Solutions / ERP Systems: SAP R/2

Microsoft Windows, Excel, Word, Access, SAP,

Applications:

People Soft, Attendance Enterprise

BI Navigation, External Inventory Coordinator,

SAP Training Outside Storage Service Entry, Product

Deployment, Transportation Service Entry Sheet

PROFESSIONAL EXPERIENCE

Campbell Soup Supply Company, Sacramento, CA 2007 – 2010

IDOC Coordinator / Inventory Control

Strong analytical skills for the timely and accurate inventory control maintained in SAP. Engaged in

the enhancement, utilizing SAP, IDOC and the integration of documentation changes of EDI functions

into SAP, Administered, managed, IDOC and associated applications, Lead the analysis, research, to

modify and processed IDOCs outbound and inbound of SAP and documentation integration

Demonstrated team commitment and breakthrough thinking to pro-actively review, identitfy and

recommend solutions that are within strategy. to support the department and the third party

warehouse..

o Balanced supply and demand of ingredients, raw materials and finished products to meet both

inventory targets and on-time customer shipment metrics. Monitored and analyzed sales

orders and inventory levels to optimize product flow from / to third party warehouses,

ensuring on-time delivery. Conducted effective and efficient inventory control for raw

materials, ingredients and finished products to meet inventory targets and on-time customer

needs. Monitored third party warehouse processes including product receiving, storage and

distribution. Developed inventory and distribution logistics plans and procedures.

o Achieved inventory accuracy by 85% to 99% by daily monitoring, analyzing and reviewing

inventory adjustments and changes to anticipate and resolved potential prob

o Researched inventory discrepancies and problem orders to resolve root causes.

o Collaborated with Accounting and Purchasing Department to process sales orders, storage

fees, inventory adjustments, transfers, cycle counts and physical inventory

o Implemented controls for product movement, warehouse slotting changes, and product

rotation process.

o Processed all physical counts completely and accurately within established time frame.

o Managed documentation retention protocols for auditing and proper record keeping.

o Addressed inventory turn concerns as directed by management.

o Built and maintained positive relationship across multiple third party warehouses.

o Served on SAP implementation team in role of Super User and assisted SAP users, ensuring

smooth implementation

o Provided historical inventory control reports to planning management, headquarters, internal

and external auditors allowing for quick analysis and response to changes in supply and

demand.

o Successfully implemented and executed Inventory Management program with 23 third-party

warehouses.

Accountant's Inc (assigned to Campbell Soup Supply Company), Sacramento, CA 2005 – 2007

HR Admin 2006 – 2007

o Provided effective and efficient administrative, technical, and professional support to Human

Resources Department and Training Department.

o Ensured integrity of informational data base, reporting and analysis of HR data.

o Performed general clerical duties associated with HR related projects including administering

quarterly and yearly AAP reports.

o Supported Training Manager in maintaining and updating training tracker using Microsoft

Access.

o Maintained accurate data to comply with yearly ISO audit.

Bookkeeper 2005 – 2006

o Provided support for Accounting Manager. Monitored and reviewed daily balance of

inventory reports and reconciled material receipts.

o Reviewed product inventory transaction balance, transfers and shipping order.

o Monitored monthly cost-of-product sold reports and prepared monthly departmentalized cost

and expenses.

Spherion Workforce (assigned to E-Trade Financial Services), Rancho Cordova, CA 2004 – 2005

General Clerk

o Provided customer support, handling and resolving customer service issues.

o Managed Investor Relations Website, reviewing content for accuracy, continuity and

timeliness.

o Performed cost / quality analysis of customers’ contracts.

o Assisted in communications with investors through phone, facilitating information requests.

Accountemps (assigned to American Red Cross), Rancho Cordova, CA 2004

Accounts Payable Assistant

o Reviewed invoices and check requests. Prepared and processed accounts payable checks,

wire transfers and ACH payments.

o Reconciled payments and prepared analysis of accounts.

o Monitored accounts to ensure payments were up-to-date and resolved invoice discrepancies.

o Corresponded with vendors and responded to inquiries. Produced monthly reports and

assisted in month-end closing reports.

ER Nalangan BOOKKEEPING and Tax Services, Sacramento, CA 2003 – 2004

Bookkeeper

Assisted Accounting Head in processing day-to-day transactions of all aspects of accounting, A/R,

A/P, G/L, Bank Reconciliations, quarterly and yearly financial statements and tax preparation.

Tai-Phil Sand Quarry Inc, Philippines 1999 – 2001

Accountant

o Provided support to General Manager in planning and organizing procedures for finance

department. Assist in analytical and systematic examination of financial operations,

transactions, accounts and reports on books of original entry as well as monitored schedules

and reconciliations of subsidiary records, disbursements and journal vouchers, receipts and

bills rendered.

o Developed and analyzed record data to determine costs of business activity including

analyzing effects of changes to product design, raw material purchases, inventory and labor.

o Valued cost-of-goods sold and developed production reports. Prepared various journal

entries, developed standard costs for material and labor cost comparisons and provided

management with monthly and ad-hoc analysis.

o Made recommendations on opportunities for improvement and ensured accuracy of

manufacturing, sales and cost information through proper use of company procedures.

o Provided updated data for budgets, ensuring the reconciliation of inter-company and select

General Ledger accounts. Prepared month end closing reports and responded to audit

requirements.

o Examined and reviewed unusual cost records and ensures cost data was allocated correctly.

Education

BS, Business Administration, Accounting, Centro Escolar University, Manila, Philippines

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