Manager Quality Assurance
Resume:
Rusty C. Masani
Conyers, GA 30094
Email: ********@*****.***
OBJECTIVE: An experienced Quality Assurance professional seeking a
position as an Analyst in manual/automation testing.
. I have five-plus years of experience in writing system test plans,
test cases, and executing them using Quality Center/Test Director in
Client/Server and Web-based applications.
. Well-versed in creating test strategies that tie the test plans and
test scripts together to enhance the quality assurance process.
. I have extensive experience in conducting different kind of testing
such as integration, regression, functional, and system testing.
. Experienced in complete software life cycle from Analysis & Design,
Coding to Testing, Debugging, Deployment, and Implementation.
. Well-versed in black-box testing, writing test plans, test cases,
creating and tracking defects, GUI Automation testing, UAT test plans,
functional, negative, regression, system integration (SIT), and user
acceptance testing (UAT).
. Expertise in problem solving and creating bug reports using Quality
Center.
. Expertise in back-end testing using SQL Queries.
. Excellent communication skills, documentation skills, problem solving
ability, quality conscious in multitasking environment, and ability to
work well in a diverse atmosphere as well as independently with
minimal supervision.
TECHNICAL CERTIFICATIONS
Windows XP Microsoft Certified Professional (MCP)
A+ Core/A+ DOS/Microsoft Windows Service Technician
. Certificate for UNIX Training (Solaris System V, SCO)
. Certificate for POS Troubleshooting Networks and Achieving Customer
Satisfaction
TECHNICAL SKILLS
. Testing Tools: Mercury Test Suite (Test Director/Quality Center, QTP,
and WinRunner).
. Tools: SQL.
. OS: Windows NT/98/2000/XP, Vista, UNIX, and MS-DOS.
. Databases: MS SQL Server, Oracle, and MS Access.
. Languages: Visual Basic, Java, and TSL.
. Web Servers: IIS, Web Logic, and Web Sphere Server.
Rusty C. Msasni Page 2
PROFESSIONAL EXPERIENCE
Project: Testing AT&T Communication Manager Software
AT&T Mobility Atlanta, GA. August 2007 - Present
Role: QA Software Engineer
. Followed documented procedures to test new release of AT&T
Communication Manager.
. Tested usability of application, navigations and graphics and Firmware
upgrades on mobile devices prior to release to new and existing
customers.
. Conducted smoke test on new version of ACM.
. Performed automation on ACM software with Quick Test Professional.
. Perform regression testing to confirm defects.
. Created test scripts for new devices and future version release.
. Followed documented procedure to test acceptance of the SBP Solution
(Session Based Pricing) which includes the support for Laptop OEM (New
MAAA 1.9 Modem Auto Activation Agent) and non OEM SBP Solution.
. Ensure AT&T Communication Manager Software is functioning correctly
with MS Outlook, VPN, and MS Exchange.
. Loaded fresh OS installation to test new release of AT&T
Communication Manager.
. Documented software failures and track defects in Quality Center to
resolve issue.
Project: Testing Call Management Software
CSS (Computer Software Solutions, Inc.), Atlanta, GA. October 2004 -
August 2007
Role: QA Automation Engineer
. Manually tested call management software to log incoming/outgoing
customer trouble tickets, parts, order entry, tracked replaceable
parts, created tickets to dispatch onsite technician or order parts
manually.
. Executed test cases manually as well as automatically using multiple
sets of data.
. Reported bugs using Quality Center as well as MS Excel.
. Conducted automation test using Quick Test Pro on call management
application using TSL scripts.
. Interacted with developers and participated in report meetings
regarding debugging issues.
. Conducted system testing, created and resolved defects; and performed
regression testing.
. Developed test plans for functional and GUI Validation testing and
performed end-to-end testing of applications.
. Extensively used tools like SQL Developer to execute SQL queries.
Project: End-to-end Vacation Management Booking
Vacation Express, Atlanta, GA. July 2002 - October 2004
Role: QA Automation Engineer
. Performed end-to-end testing and manual functionality of vacation
package management booking software and to automate certain functions
using WinRunner.
. Analyzed requirements, detailed design and formulated test plan for
the functional testing of the application. Developed master startup
scripts by using reusable and copy actions and regression testing for
each release of the application.
. Developed high-level test plans by incorporating user profiles,
configurations, environments, risks, test scenarios, schedules and
analysis and presentation of results.
. Conducted testing manually and generated automated test scripts using
QTP on web based applications.
. Performed system, functional, black box, UAT (user acceptance
testing), and regression testing.
. Used Test Director for preparing and writing test plans and manual
test scripts.
Rusty C.
Msasni Page 3
ThinkPad/CDT/POS Remote Technical Support lBM Global Services, Atlanta, GA.
1998 to 2002.
. Troubleshoot ThinkPad software/hardware and Think Vantage Technology
including wireless issues.
. Run system recovery, researched network issues, resolved escalation
calls, troubleshoot wireless routers, client security software; IBM
access connections and finger print scanner issue.
. Trained new associates on Thinkpad software/hardware and
troubleshooting issues.
. Assisted customers remotely install ThinkPad hardware and software
drivers and troubleshoot Wireless, Bluetooth problems.
Tech Support/Technician, Future Tech Computers, Duluth, GA. 1997 to 1998.
. Provided software applications and technical support, troubleshoot
hardware/software issues and installed upgrades.
. Trained clients on applications, to configure and customize
Notebooks/desktops PC.
. Assembled and built systems to customer specifications.
. Installed software and served as an onsite technician working with
national accounts including Kaiser Health Systems and Georgia Power.
. Ensured business retention through experience, skills and product
knowledge.
Tech Support/Technician, Sigma Systems, Dallas, TX. 1995 to 1997.
. Administered computer analysis, configuration, and testing and product
effectiveness. Uploaded/downloaded, and installed all software.
. Optimized memory use, operating system upgrades and set up systems.
. Recognized common error codes, startup messages, CMOS setting, Bios
and took steps to correct the problems.
. Generated inside sales through cold calling and referrals.
. Trained new hires as necessary.
Tech Support, Business Solutions in Micro Computers, Dallas, TX. 1993 to
1995.
. Identified basic concepts and procedures for creating, viewing and
managing files and directories. Provided on-site technical support and
setup the system for customers.
. Knowledgeable about processors, memory, printers, portable systems,
structure, operation peripherals, ports, cabling, connectors and file
management of operating systems, ESD devices. Changed file attributes,
log-ons, passwords, ID's and security issues.
Contact this candidate