Customer Service Manager

Danielle Morris

**** * ** *** **

Rockport IN ***35

812-***-**** **********@*****.***

OBJECTIVE

To obtain a position where I can use my excellent communication to help customers

w ith their needs as well as having the ability to multi- task.

SUMMARY OF

QUALIF ICAT IO NS

• Demonstrated over 8 years experience with customer service

• Achieved 3 years experience management

• Works well as a team player

• Obtained certification in Microsoft Office, Access, and Excel

• Detailed oriented

• Developed excellent communication skill

• Aptitude for multi- taking and problem solving

EXPERIENCE

Cross Pointe Shell, Evansville IN, 47715

October 2005-January 2008, May 2008- Present

Acting Manager

Maintain high level of customer service, with great attitude.

Analyze and balance cash and related reports.

Assist customers with their questions and concerns.

Retain accuracy in a fast-paced environment.

Motivate employees on daily priorities

Tell City Cinemas, Tell City IN, 47586

November 2001- May 2005

Assistant Manager

Worked with public in ticket sales and concessions.

Coordinated team efforts.

Assisted manager with management duties.

EDUCATION

I received an Associate’s Degree in Business Administration with a concentration in

F inance from Ivy Tech Community College.

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