Customer Service Manager
Resume:
Marshall Wilson
(C) 904-***-****
***********@*****.***
Self motivated, results-driven individual with six years of outstanding
customer service experience. Proven ability to apply analytical, decision-
making, and leadership skills to the objective at hand. Creative problem
solver adept at assessing customer needs and developing effective
strategies.
Education
May 2006 High School Diploma Jacksonville, FL
Experience
04/2010- Present - Account Representative/Collectors
GC Services 4019 Woodcock Avenue Suite 101 Jacksonville, FL 32207
*Adheres to FDCPA/Federal/state/city laws/provisions
*Negotiates arrangements with customer to pay debt in full, or sets up the
best possible arrangements.
*Collects assigned monthly budget as applicable.
*Documents all collections activity in a concise and accurate manner.
*Correct deficiencies and oversights during quality assurance reviews or as
outlined by the Unit Manager, Assistant Manager and/or Manager.
*Maintains good public relations.
10-18-2009 - 04/2010
Citicards 14000 Citicards Way Jacksonville, FL 32258
*Proven ability to make sound business decisions
*Strong performance abilities
*Solid leadership skills and ability to direct and motivate with integrity
and ethics
*Interpersonal skills and ability to work well in a team environment
collaborating across diverse groups
*Experience in creating and implementing processes that result in improved
business performance
*Ability to present a compelling case for ideas and initiatives through
listening and articulating a convincing point of view
*Superior execution skills with a focus on clear, realistic action steps
and timelines
*Strong analytical and problem-solving skills
*Effective planning and organizational skills
*Solid PC skills (Microsoft Office)
*Strong verbal and written communication skills
*Continuous pattern of professional development and learning
*Ability to work effectively in the face of ambiguity, shifting priorities
and multiple deadlines
11-23-2008 - 09-10-2009 Connection Center Specialist
Wal-Mart 13227 City Square Drive Jacksonville, FL 32218
*Direct customer service in relation to selling postpaid phones for three
national carriers. *Conducting conference calls
*Keeping inventory and maintaining documentation.
*Interaction with representatives from three national postpaid cellular
carriers
*Money handling
06-23-2007 - 11-10-2008 Department Manager
Wal-Mart 13227 City Square Drive Jacksonville, FL 32218
*Interaction with associates as well as vendors.
*Developing a knowledge for two major departments
*Conducting conference calls
*Keeping inventory and maintaining documentation.
*Ordering merchandise
*Evaluating associates for yearly raises.
*Money handling
05-25-2006 - 06-10-2007 Shoe Department
Wal-Mart 13227 City Square Drive Jacksonville, FL 32218
*Keeping inventory and maintaining documentation.
*Ordering merchandise
Skills
Experience with Microsoft Word, Outlook, Excel
Self -starter, team player, positive attitude
Strong aptitude for learning new software systems and features
Ability to work in a team environment
Ability to work on the fly
Ability to meet strict deadlines
Money handling
Sales
Contact this candidate