Customer Service Administrative Assistant

Michelle Woellert

**** **** ****, ***** ****, OH 43123

614-***-****( *********@*****.***

PROFESSIONAL SUMMARY

Accomplished, achievement-driven, and results oriented self-starter looking

for a career opportunity to execute excellent teamwork, time-management,

and leadership skills and grow as an individual and leader. Strong problem-

solving and decision-making skills with the ability to develop and

implement effective action plans. Strong customer service/relations

background. Excellent communication, teamwork, and leadership skills.

PROFESSIONAL EXPERIENCE

PS Executive Centers, Inc. 2009 - Present

Administrative Associate

Columbus, OH

( Answer multi-line phone system for companies

( Maintain client folders; coordinate building maintenance

( Manage meeting room schedule for business owners and executives

( Inform prospective tenants of suite information, aid in sales

( Organize and prepare newsletters, documents, marketing folders,

etc.

( Coordinate and order breakfast and lunches, stock and clean common

areas

( Manage office supply inventory

Netcare Access Crisis Agency 2008 - 2009

Qualified Mental Health Specialist

Columbus, OH

( Complete registration process; assist in discharge planning

( Manage client flow, needs, and requests

( Provide clinical support to clinicians and other staff

( Communicate with hospitals and other community resources for client

linkage

( Maintain productivity standards

( Assist with dangerous situations and take appropriate measures to

assure

Client/worker safety

( Experience working with a diverse population

USA-1 Real Estate 2004 - 2007

Administrative Assistant

( Provide assistance to the office manager, owner/broker, and agents

( Answer phone calls, copy files, data entry

( Schedule showings, respond to tenants requests

( Produce word documents, power point presentations, and excel

spreadsheets for

training and marketing purposes

( Aid in brainstorming and implementing incentives for sales

( Order client nameplates and business cards

EDUCATION

Master's in Industrial Organizational Psychology - The Chicago School

of

Professional Psychology, Online

-Anticipated Graduation August 2011

Bachelor of Science in Psychology - The Ohio State University

Transfer Program - Columbus State Community College

SKILLS

Critical Thinking, Leadership, Time-management, Credibility,

Confident, Fast Learner, Adaptability, Multi-tasking

COMPUTER SKILLS

Software Applications: Microsoft Office (Word, Excel, Access,

Outlook, Publisher, and PowerPoint)

Operating Systems: Windows (XP, 2000); Mac

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