Customer Service Medical

KRISTIN ZUBER

*** ****** ******* ***** ****, Honeoye Falls, NY 14472 ? 585-***-**** ?

abktrd@r.postjobfree.com

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Seeking a position in the capacity of Office Support Assistant within a

general medical office environment, bringing the following experience,

skills, and attributes:

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Extensive experience working in general medical office settings. Interface

well with others at all levels including patrons, patients, and

professionals. Known as a caring and hardworking individual with excellent

interpersonal communication, customer service, and office support skills.

MS Word, Microsoft Outlook, basic internet skills, and medical terminology.

Work Experience

Medical Secretary, Highland Hospital, Rochester, NY 11/05-

Present

? Manage a medical front desk in areas of manual and computerized

scheduling, billing, including insurance carriers such as MVA Worker

Compensation.

?Maintain a working knowledge of medical terminology exercised to record

and interpret patients' information.

?Working knowledge of computerized processes and data entry procedures.

?Assisted Doctor in clinical procedures.

? Obtained and processed patients' medical insurance information quickly

and accurately.

?Communicated with physicians and medical support staff to determine the

need for patient services.

?Coordinate daily pharmaceutical-related matters to expedite a high volume

of prescription orders.

Medical Secretary, Rochester Gastroenterology Assoc, Rochester, NY 06/03-

05/05

?Schedule patients' medical screenings and following up to obtain results.

?Interfaced directly with a diverse population of patients, responding to

various inquiries and concerns.

?Maintain open lines of communication between patients, physician, staff,

and laboratory personnel.

?Process a high volume of patients weekly for a fast paced practice.

Clerk, Mail Boxes Etc., Webster, NY 09/97-

08/02

?Assisted in managing family owned business.

?Responsible for determining direction and action of incoming mails.

?Greeted customers, answered telephone, directed customers to appropriate

staff members.

?Resolved customer service complaints.

EDUCATION

Excelsior College

Degree: Bachelor of Science

Major: Liberal Arts

Honors: Deans List

Monroe Community College

Degree: Associate in Science

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