Customer Service Manager

David A. Martin 559-***-**** . abktqq@r.postjobfree.com

***** * ****** *** . ******, CA 93657 LinkedIn:

http://www.linkedin.com/in/imdavemartin

Summary of Qualifying Skills

. Management

. Accounting/Bookkeeping

. QuickbooksPro

. Sales Consultant

. MS Word (advanced level)

. MS Excel (expert level)

. Collections

. MAS90

. Crystal Reports

Work Experience

Central Valley Professionals (CVP) Apr

2009 - Present

Resume/Interview Committee Member (Volunteer)

. Responsible for editing and reviewing the resume of current and

potential members.

. Counsel new members on interviewing techniques via practice

interviews.

. Administering presentation for monthly resume workshop.

. Weekly committee meetings.

American West Books 559-***-**** Aug

2009 - Feb 2010

Special Projects Administrator

. Developed extensive spreadsheet (Excel) using macros for reviewing

customers reported sales.

. Successful in transferring company data from stand alone PCs to

company server.

. Reduced manual data entry time into MAS90 by creating special

imports.

. Created User Defined Fields (UDFs) in MAS 90.

. Organized and planned the development and distribution of company

catalog.

. Maintained company calendars for scheduling purposes.

. Successfully reconciled and brought to current company's top 5

customer accounts (3 years in arrears).

. Responsible for troubleshooting administrative problems that

confronted office members.

Foster Farms Dairy 559-***-**** Nov

2007 - Mar 2009

Accounts Receivable Manager

. Managed the overall operations of the A/R Department.

. Developed & implemented new policies and procedures.

. Created a strong team environment consisting of 10 money

applicators and 3 collectors.

. Worked directly with customers to troubleshoot/reconcile their

accounts.

. Set-up/performed credit checks on new customer accounts.

. Monitored processing of company's weekly statements.

Coastal Mailing, Inc. 831-***-**** Aug

1990 - Aug 2006

General Manager 2001 - 2006

. Managed the overall operations of the business. In charge of

five separate departments.

. Created and implemented new policies and procedures to advance

welfare of the company.

Consultant/Customer Service Rep 1990 - 2006

. Worked heavily with clients to establish effective marketing plans.

. Established company's standard levels of pricing to be used when

estimating jobs.

Print Buyer/ Purchasing Agent 1995 - 2006

. Responsible for purchasing company's supplies as well as materials

for use in customer's jobs.

. Maintained heavy phone traffic to establish working relationship

with reliable vendors.

Accountant (A/R, A/P & Financial Analyst) 1995 - 2006

. Responsible for: A/R, A/P, daily deposits, bank statement

reconciliation, production of company financial statements (month

end reports), and payroll entry.

David A. Martin 559-***-**** . abktqq@r.postjobfree.com

15333 E Weldon Ave . Sanger, CA 93657 LinkedIn:

http://www.linkedin.com/in/imdavemartin

Education

Graduated in May 2005 from California State University Monterey Bay (CSUMB)

located in Seaside California. Received a B.A. Degree in Liberal Studies

with a GPA of 3.8. Was a member of the Dean's Honor Roll. Graduated with

Scholastic Honors - Cum Laude.

Graduated in May of 1990 from Hartnell College located in Salinas

California. Received an A.A. Degree in Business Administration with a GPA

of 3.2. Was a member of the Dean's Honor Roll as well as the President's

List. Highlighted classes include but not limited to: Accounting 1A & 1B

(financial & managerial), Micro & Macro Economics, Business 101 (small

business management) and Business Math.

Certificates

Certificate of Completion Microsoft Office Excel 2007 - Advanced Level,

Fresno Adult School, May 2009

Certificate of Completion Microsoft Office Word 2007 - Advanced Level,

Fresno Adult School, May 2009

Certificate of Completion Microsoft Office Excel 2003 - Expert Level,

Fresno Adult School, June 2009

Certificate of Achievement QuickBooks Premier Accountant Edition 2009 -

Fresno Adult School, July 2009

Special Skills

Extensive computer work & knowledge with MS Excel & MS Word (2003 & 2007)

as well as email, Internet searches, MAS90, Crystal Reports and QuickBooks

Pro. Proficient in creating macros, vlookups, and pivot tables in Microsoft

Excel (2003 & 2007). Performed 10-key by touch on a daily basis (8000

KSPH). Average typing speed is 35 WPM..

Personal Traits

I am a driven individual who is honest, reliable, detailed oriented,

hardworking and dedicated to his work as well as loyal to his employer. I

pride myself in having the ability to pick apart and analyze situations

that need focus. I have strong oral and written communication skills as

well as possessing the ability to work independently, or in a team

environment.

Contact this candidate