Customer Service Data Entry
Resume:
Cheryl Keys-Foster
Dallas, TX 75215
Home: 214-***-****
Cell: 214-***-****
E-Mail: abktqd@r.postjobfree.com
WORK EXPERIENCE
Quest Diagnostics Inc.
Irving, TX 75063
November 1998-January 2010
Referral Rep. I
Primary Duties: Pick up specimens from Specimen Mgmt. Dept. that were
already received and accessioned, most are aliquoted some I had to do.
After all specimens are aliquoted, separated by destination and stability I
filled any short specimens by locating any extra specimen left from in-
house testing determine stability, pack-out specimens to various labs for
send-out testing. Run a Bill of Lading report to accompany the specimens,
fill out air bills for each destination, label boxes and freight bags
according to commercial airline regulations and fill out the couriers
shipping logs. Some went room temp, refrigerated and frozen, so I did
handle dry ice following all hazmat rules.
Secondary Duties: Specimens that were short I put a TIQ on them which
generated a report. I worked reports according to SOP rules. I handled
incoming calls from hospitals, clinics, other departments and some patients
on test information and supplies, using my customer service skills. I
often did mail, which consisted of receiving/sending test results using
HIPPA rules. I did copies, faxes and made calls to clients, departments
and other labs. I have very good problem solving skills especially with
misplaced/misrouted specimens and shorts, etc. What I couldn't handle I
consulted with my Lead and Supervisor and fellow co-workers within my
department and other departments. I handled my department
supplies/inventory, ordered and stocked/restocked after my shift. I always
volunteered for extra work in various other departments, came in early and
stayed late during bad weather or late shipments. I was very useful in all
areas of the laboratory.
Kelly Services
700 Glencrest Ln. Ste. D
Longview, TX 75601
April 1998-November 1998
Specimen Tech I/Courier
First and only assignment: SmithKline Beecham-Did Data Entry (part-time
evenings) receiving specimens into system for about two months, then I was
moved to Specimen Tech I-some receiving mostly accessioning and aliquoting
specimens, separated by department for the Dallas lab pack-out room temp,
refrigerated and frozen for the courier to take to the Dallas lab. Run TIQ
reports, fill shorts and got them ready for the next day pack-out. I did
that for three months. A full-time Courier position for the Paris, TX
route was presented to me I applied and got hired on full-time for
SmithKline Beecham, (Nov. 1198) which soon after was bought by Quest
Diagnostics Inc. I worked as a full-time Courier and often filled in on
other routes all while still staying after routes were done and continued
Specimen Tech I duties. My courier duties were picked up specimens from
various hospitals, clinics, Dr. Offices and Labs in about seven different
small towns in East TX. And delivered them back to the Longview lab. I
applied for a Specimen Tech I position in the Dallas, TX main lab and got
it. I transferred to Dallas, TX and worked as a Specimen Tech I in Specimen
Mgmt duties were received, accessioned and aliquoted specimens put TIQ on
specimens that were short Prepare specimens for designated departments
prior to laboratory analysis and testing such as centrifuge, separated
serum and blood smears. Prepare excess specimen samples for storage and
resolve and document problem specimens.
EDUCATION
St. Louis Occupational Training Center
St. Louis, MO
February 1988-March 1988
Vocational Data Processing
A two month program, I finish in one month.
Southern Illinois University/Vocational
Carbondale, IL
August 1984-May 1985
One year of Data Processing and General Studies
Normandy Senior High
St. Louis, MO
September 1979-May 1984
General Studies
SKILLS
Data Processing/Data Entry and all aspects of Laboratory Tech Aide,
Clerical skills and Customer Service skills and Medical Terminology-on the
job training (Quest Diagnostics). No Phlebotomy skills but planning to
acquire
References available upon request.
ckf
.
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