Management High School

Edgar R Escobar

**** ********** ***

Arleta CA **331

Mobile: 360-***-****

abktpx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Customer satisfaction

Experience in providing support to customers, and proven ability to develop

and manage relationships with customers in order to achieve a stronger

customer base with a higher rate of return visits. Perform under high

levels of stress with accuracy adjusting and adapting to the dynamic

demands of customers and management.

WORK EXPERIENCE:

Silver Dollar Casino: Mill Creek, WA

Sept 2006 to Nov 2008

Dealer/Supervisor

Accomplished the ability to work optimally as a team understanding key

elements of a dynamic work place. Able to accommodate customers from divers

backgrounds by closing the communications gap with friendliness and

professionalism.

Casino Caribbean: Kirkland, WA

Mar 2005 to Sept 2006

Management

Responsible for opening the casino and organizing employees to

satisfy the gaming needs of our guests. Working together with different

departments was essential and key to the success day to day challenges.

. Effectively run shifts at an optimal level without overuse of company

resources, including employee hours, and rewards program for loyal guests.

. Address any issues from employees and guests offering understanding,

and solutions.

. Train new employees bringing them up to par with company policy and

guest relations.

Grand Central Casino: Tukwila, WA

Sept 2003 to June 2005

Supervisor

Analyzed dealer performance assessing proper delivery of casino games,

and customer relations.

. Maintained a high level of knowledge and integrity of table game

operations in accordance with Washington State Gaming Commission policies.

. Utilize computerized tracking technology to manage costumer gaming

habits and cash exchanges to produce a win/loss/hold statement for

management.

. Neutralize costumer disputes often stemming from misinterpretation of

casino policy and or dealer error.

. Keep table games in constant working condition including light

maintenance of shufflers.

The Cadillac Ranch Casino: Longview, WA

Jun 2002 to Sept 2003

Card Dealer

Main duties included dealing all casino games with assistance to

customers. Successfully able to work under the watchful eye of management,

supervisors, security/surveillance and customers, While being precise and

accurately calculating transactions at high rates of speed.

. Created a winning atmosphere

. Build friendly relationships with patrons

. Promote Games

SKILLS;

Education:

Bellevue College

Lower Columbia College

R A Long High School

Computer:

Mac's and PC's

CAD

Adobe

Bilingual:

English

Spanish

Contact this candidate