Customer Service Manager

CRYSTAL DAWN GRADY

**** ***** ********** ***** ? Raleigh, NC 27610

abktoy@r.postjobfree.com ? Cell: 910-***-****

Objective To obtain a full-time medical office administration or office

administration position that will enable me to use my work

experience and educational background to have a successful

career.

Work Experience Bladen Healthcare, LLC Elizabethtown, NC

Patient Access Representative January 2008-August 2010

. Registered patients for all departments in the hospital.

. Verified patient insurance and collected deductibles and

copayments.

. Answered multi-line telephones and directed calls to the

appropriate departments and staff.

ABC Hosiery Youngsville, NC

Office Manager June 2006-October 2007

. Performed all clerical duties (i.e. answering telephones,

faxing, scanning and email).

. Used QuickBooks to manage accounts receivable and

accounts payable.

. Used QuickBooks to create invoices for customers.

. Scheduled shipments and pickups of products through UPS

Worldship and multiple trucking companies.

Grady Distributing Company, Inc Raleigh, NC

Assistant Office Manager May 2000-June 2006

. Assisted with basic office duties such as answering

telephones and email.

. Assisted with invoicing, accounts receivable and accounts

payable.

. Responsible for all data input into the computer (i.e.

product shipped, product received, payments collected,

bills paid).

Skills Strong working knowledge of Microsoft Outlook, Excel, Word,

Access, PowerPoint, and Publisher, QuickBooks, Quick

learner, Adaptable to new skills, Can type 40+ wpm,

Dependable, Compassionate, Works well in team setting as

well as individually, Able to multi-task, Customer service

skills, Flexible.

Education Wake Technical Community College Raleigh, NC

Medical Office Administration August 2004-May 2010

. Associate in Applied Science Medical Office

Administration

. Associate in Applied Science Office Administration

. Certificates in Medical Office Specialist, Office

Specialist, Medical Transcription Specialist, and Word

Processing/Publications.

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