Insurance Administrative Assistant
Resume:
Jennifer L. Brown
Birmingham, AL 35235
Dear Sir or Madam,
I have attached a copy of my resume and would like for you to consider me for
employment. My qualifications are listed in my resume. I have 14 years experience in
all aspects of medical billing as well as leadership and support experience and feel my
experience would be an asset to your company. I am a hard working self starter who
works well under pressure and is capable of working with no supervision. Thank you for
your consideration and I look forward to hearing from you.
Sincerely,
Jennifer L. Brown
JENNIFER L. BROWN
2335 Grayson Trace Drive
Birmingham, AL 35235
PROFESSIONAL OBJECTIVE
To obtain a challenging position that will utilize my skills and experience, which also
offers opportunity for advancement and growth.
PROFESSIONAL EXPERIENCE
Accounts Receivable Representative
04/07 to 03/10
DST Health Solutions, Birmingham, AL
Managed patient accounts; maintained accounts; assisted in special projects; handled
special projects and monthly reporting; prepared and typed correspondence; experienced
in CPT and ICD-9 coding; responsible for billing, handling all areas of medical insurance
such as verifying eligibility, filing claims and follow-up of claims; experienced in
transport billing and emergency billing; maintained relationship with clients via phone
calls, emails and client meetings; provided leadership, guidance and assistance to all co-
workers; Team Lead for transport billing client; provided support to other team members
and management.
Insurance Billing Representative
07/05 to 03/07
Alabama Orthopedic, Spine and Sports Center-Birmingham, AL
Responsible for all Blue Cross and Blue Shield and Medicare billing for multi-physician
practice; managed patient accounts; accepted patient calls regarding billing questions;
posted BC/BS and Medicare payments on a weekly basis; handled refunds when
appropriate; worked delinquent accounts on a weekly basis; pulled and mailed medical
records to insurance companies; process claims and worked audit trail issues when
needed; worked rejected claims report on a weekly basis.
Administrative Assistant
01/04 to 07/05
Virginia College at Birmingham, Health Sciences Department
Provide assistance to all Health Science students and Faculty as needed; manage and
assist special projects such as fund raising, blood drives, enrollment sessions, health
summits and book fairs; update progress sheets on each student; post attendance in
Alaquest system; register students in VC Scheduling system; ; provide support to all
Health Science Program Directors; handle students issues such as schedule changes,
personal situations; substitute teaching upon Instructors absence; publish quarterly Health
Science newspaper, organize meetings and setup rooms accordingly.
Technical Analyst
10/01 to 9/03
Computer Sciences Corporation-Birmingham, AL
Maintain support for management team and staff by adhering to all policies and
procedures; provide assistance with all software products offered; attend weekly
management meetings, team meetings, company meetings and other healthcare related
meetings as requested; build good relations with management team and members; inform
management and staff of any system problems, downtime or system enhancements that
may affect them; provide guidance and act as a liason for employees, maintain general
knowledge of emergency department and clinical billing; record all issues, requests and
resolutions in Aldon; perform duties with accuracy and neatness; participate in various
committees as requested; follow thru on all commitments, issues and problems
encountered; maintain weekly reports, work in progress report, spreadsheets; perform
research as needed for the resolution of issues; assist programmers as needed.
Payment Posting Representative/ARM Representative
3/99 to 10/01
Computer Sciences Corporation-Birmingham, AL
Maintain communication with client to assist in the client billing process, problems,
procedures and patient complaints; interpret insurance EOB’s; familiar with all insurance
carriers; post payments accurately on patient accounts; analyze accounts for refunds and
accurately balance the client ledger daily; assist with special projects; consult with
insurance companies as needed; pinpoint coding, diagnosis and account errors and make
corrections, investigate EOB rejections when needed; process claims, and patient
statements; maintain and update client support files including provider numbers, general
physician information, insurance addresses and set up special accounts; design various
spreadsheets and other documents to aid in account maintenance; handle all accounts
receivable and follow up on patient accounts; assist Network Technician and co-workers
with various computer system and software problems as needed; provide training to co-
workers on software, systems and procedures.
Payment Posting Representative
12/97 to 3/99
Carraway Clinics, Inc-Birmingham, AL
Interpreted insurance EOBs, experienced in ICD-9 and CPT coding; familiar with all
insurance carriers; posted payments accurately on patient accounts; consulted with
insurance carriers as needed; pinpoint coding and account errors and make corrections;
investigated EOB rejections when needed; make copies of EOBs as needed for
physicians.
Medical Secretary/Office Assistant
4/96 to 12/97
Baptist Health Center-Vestavia-Birmingham, AL
Efficiently answered multi-line phones; accurately posted daily charges; typed
correspondence; maintained patient accounts; refilled insurance claims, data entry;
assisted physicians when needed; verified insurance eligibility; experienced in ICD-9 and
CPT coding; maintained the cash box on a daily basis; provided assistance with patient
accounts, prescriptions and referrals as needed; scheduled patient appointments.
Accounts Receivable/Medical Secretary/Office Assistant
2/94 to 4/96
Carraway Neonatal Services-Birmingham, AL
Managed patient accounts; triaged patients; assisted physicians; maintained accounts;
filing; assigned patient appointments; coordinated Health Fairs; assisted in special
projects; handled special projects and monthly statistics; prepared and typed
correspondence; generated the monthly call schedule; experienced in CPT and ICD-9
coding; responsible for billing, handling all areas of medical insurance such as verifying
eligibility, posting payments, filing claims and follow-up of claims.
.
EDUCATION
Attended Jefferson State Community College for Computer
Programming/Microcomputer Applications.
Pinson Valley High School Graduated in May 1990.
SOFTWARE/COMPUTERS
Lotus Notes
MDr PracticeManager
WebReport
Decision Manager
Roscoe Programming Tool
DataQuery
Microsoft Excel
Microsoft Publisher
Microsoft Word
Microsoft Works
Microsoft Access(limited knowledge)
Powerpoint
Print Shop(various versions)
Various graphics programs
S.M.S. System
Cerner Systems
Electronic Healthcare Systems
C.S.C. Systems(Ver. 1.6 & Ver. 2.0)
Computer Services Corporation Systems
Salcris Systems
Medic Systems
Windows 95/98/2000/ME/XP/Vista
Personal P.C.’s
Mocha Text Software
Extra!
Aldon Systems
Alaquest
AWD Workflow System
Emdeon
REFERENCES AVAILABLE ON REQUEST
JENNIFER L. BROWN
REFERENCES
DST Health Solutions
Employer code: 11642
Jeff Watwood
Supervisor-DST Health Solutions
Seafood & Chicken Box
Trussville, Alabama
Rosemary Gagliano
Computer Sciences Corporation
Financial Services Group
2500 Corporate Drive
Birmingham, Alabama 35242
Carraway Clinics, Inc.
1600 Carraway Blvd
Birmingham, Alabama 35234
Human Resources
Virginia College at Birmingham
Health Sciences
Mathews Manor
Debbie Mathews
Alabama Orthopedic, Spine and Sports Center
Kay Savage
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