Customer Service Human Resources
Resume:
Stephanie M. Cuttino
abktod@r.postjobfree.com
Raleigh, NC 27610
Summary of Qualifications
Recent Human Resources Management graduate seeking a position in the Human
Resources field, which allows me an opportunity to exhibit strengths and
enhance skills while striving for the growth and development of the
organization.
. Written, oral, communication and people skills
. Capable of managing multiple tasks simultaneously
. Highly focused and results-oriented in support of complex deadline-
driven operations
. State and Federal Employment Laws
. Computer Skills-Microsoft Excel, Word, PowerPoint, Access, Publisher,
Outlook, WordPerfect, Lotus Notes
Education
Bachelor of Science Business Administration: Management
December 2005 3.00 GPA
North Carolina Agricultural & Technical State University
Greensboro, NC
Master of Business Administration: Human Resource Management
August 2010
3.67 GPA
Strayer University
Raleigh, NC
Professional Experience
Customer Service Representative
3/2007-11/2007
Honda Financial Services
Alpharetta, GA
. Provided excellent customer care/service while assisting customers
with questions regarding their account information and payments
. Composed correspondence, reconciled financial records, managed
database
Human Resources Personnel Assistant IV
1/2006-12/2006
North Carolina Agricultural and Technical State University
Greensboro, NC
. Completed criminal background investigations on potential temporary
employees
. Implemented/streamlined temporary employment hiring process
. Processed the time and attendance for all temporary employees employed
with the university
. Expertly shared in all administrative support responsibilities for the
Human Resources Department
. Coordinated with university department heads and supervisors to hire
. Composed correspondence
. Applied State and Federal Employment Laws
. Utilized budget/accounting spreadsheets
. Established and maintained effective working relationships with
departments and public
. Input data of new temporary employees in HRIS System
. Reconciled temporary employees payroll issues
. Verified accuracy and distributed payroll to appropriate funding
agency within the university
. Liaison between university Human Resource office and hiring managers
Student Office Assistant
7/2005-1/2006
NC A&T State University
Greensboro, NC
. Verified Batch Headers and online reports
. Performed data entry of disbursements
. Drafted and composed correspondence and executed mass mailings
Office Assistant Intern
Summer 2004
America's 1st Realty
Greensboro, NC
. Coordinated schedules, meetings and special events for company,
composed correspondence
. Provided excellent customer care/service while assisting customers and
realtors
Sales Associate
3/2000-8/2005
Dress Barn
Greensboro, NC
. Consistently exceeded sales goals while generating repeat-business
growth.
. Provided excellent customer care/service while assisting customers
with locating and selecting merchandise
. Created in-store promotions/displays to maximize marketability and
appeal
. Facilitated special events quarterly for a diverse audience
. Trained new staff members in customer service and fashion marketing
skills
Office Assistant III
3/2000-9/2003
Vocational Rehabilitation-Independent Living Program
Greensboro, NC
. Created forms, spreadsheets, and reports
. Managed and monitored office budget for services provided to clients
. Generated invoices for services provided to clients
. Completed leave record audits and travel authorizations for
department, composed correspondence
. Coordinated and scheduled meetings, and special events for department
Operations Officer
6/1994-9/1999
First Citizens Bank
Raleigh, NC
. Managed 6-8 direct reports to increase shift productivity
. Composed and implemented standard operating procedures for shift
operations
. Trained all employees in standard shift operations
Contact this candidate