Customer Service Manager
Resume:
DAVID BERRIGAN
Everett, WA *****
**********@*******.***
QUALIFICATIONS
Results-producing transportation career spanning 25 years. Strong and
decisive operations experience with excellent organizational and team
building skills, as well as a strong passion for safety. Relationship
builder with employees and external business partners. Core knowledge and
skill areas include:
- Team Building, Mentoring & Leadership
- Customer Service
- Quality Assurance
- Safety Standards/Compliance
- Operations Improvement
- Workflow Prioritization
PROFESSIONAL EXPERIENCE
ALLIED WASTE INDUSTRIES, Seattle, WA, 11/2003 -05/2009
Operations Manager
Oversee the operation of 150 solid waste and recycling collection trucks
in the Seattle Metro area. Responsible for adequate staffing of personnel
and resolve operational issues. Facilitating and promoting safety
programs. Assist in customer service issues and ensure driver credentials
comply with state and federal laws.
- Successful completion of Advanced Leadership Training
WASTE MANAGEMENT, Ellensburg, WA, 06/2002 - 07/2003
District Manager
Administered complete management of an operating district. Developed
capital budgeting plan. Worked with commercial accounts to develop solid
waste and recycling plans. Contracted third party hauler to move municipal
solid waste to remote landfill.
- Served on county Solid Waste Advisory Committee as industry
representative
WASTE MANAGEMENT, Port Orchard, WA, 05/2000 - 06/2002
Operations Manager
Directed day-to-day operations for district. Worked closely with
maintenance, customer service, and management to insure all phases of
service were met or exceeded. Worked with material recovery facility to
ensure traffic controls, inbound material quality, and new commodity flows
were handled appropriately.
WASTE MANAGEMENT, Port Angeles, WA, 11/1994 - 05/2000
Facility Manager
Promoted to Facility Manager to oversee daily operations. Conducted hiring
and orientation of all required personnel. Purchased all necessary capital
equipment. Established relationship with outside shop to maintain
equipment in safe and reliable condition. Ensured that daily operations
were carried out in a safe manner in accordance with all local, state, and
federal laws as well as company policies.
- Spearheaded team for planning and set up of new Material Recovery
Facility to maximize material flow while supporting a two-city joint
contract
References upon request
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