Customer Service Manager

Constance M. Sacha

*** ******* **** *.* ( Rockford, MI 49341

616-***-**** ( abktn8@r.postjobfree.com

Skills Leadership Cash vault processing

Customer Service-retail, cash services Customer Service-manufacturing

Communications Teamwork

Experience Deltaplex Arena Walker 2009-

present

Box Office ticket agent-part time

. Ticket sales for current events

. Processing cash and credit sales

. Excellent customer service

Pendum LLC Denver, CO

1997-2009

Branch Manager-Grand Rapids, MI (servicing Southwest Michigan)

2007-2009

. Created budgets based on armored car business per customer

contracts.

. Developed logistics (routing) to achieve customer time

lines.

. Implemented and maintained work schedules for 10

employees.

. Provided employee training to insure the continuity of

outstanding

customer service.

. Communicated and administered company policies and

procedures.

. Ensured all security policies were performed per company

and customers'

directives.

. Monitored a cash vault providing the accurate

processing of customer monies

and provided necessary reports to the customer.

. Maintained a fleet of 10 company vehicles consisting of

cars and armored

trucks.

Balancer Coordinator/Supervisor

2000-2007

. Trained employees providing cash services.

. Maintained cash vault, processed all customer monies and

prepared

necessary reports.

. Assisted branch manager in the communication of all

company policies

and procedures.

. Handled branch manager duties when necessary

ATM Balancer/First Line Technician

1997-2000

. Responsible for cash services at designated ATMs

. Minor mechanical trouble shooting for variety of ATM types

Leon Plastics, Inc Grand Rapids

1979-1997

Production Control Scheduler

1996-1997

. Responsible for the scheduling of injection molding

production based on JIT

information.

. Utilized a Pansophic computer system to generate work

orders, track inventory

and purchase all materials for each product line.

. Transferred JIT schedule to MATTEC system for monitoring

"real time"

production.

Inventory Control Auditor

1995-1996

. Focused on cycle count variances, investigated using 8D

format on intolerable

deviations. Monitored production and scrap input.

Assisted in implementation of

shop floor barcode system for finished product.

Connie Sacha pg 2 Inventory Control /Receiving Supervisor

1994-1996

. Implemented program to accurately process delivery

receipts in a timely manner.

. Monitored inventory levels based on FIFO policy and the

accuracy of a combined

$2 Million inventory in-house and off site.

. Maintained a neat and well-organized warehouse with 1

hourly and 2

salaried employees. Utilized S38, AS400 and Pansophic

computer systems.

Inventory Control Clerk

1986-1994

. Performed cycle counts and investigated end results.

. Data entry of material movements, audited production

entries for accuracy.

. Maintained neat and organized stock locations.

. Worked with minimal supervision.

Various hourly positions

1979-1986

. Polyurethane foam molding assembly, injection operator and

forklift

operator for material handling duties.

Education Davenport Career Center Pharmacy Technician

certificate

Graduated April 1994

West Catholic High School General courses studied

Graduated May 1978

Kent Skill Center Banking and Accounting

Certificate received May 1978

Service St Isidore Altar/Rosary Society member

St Isidore Extraordinary Minister of Holy Communion

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