Customer Service Training

Mary S. Falvey

*** ******** ****** . ************, ** 43147 . 614-***-**** .

********@*****.***

Qualification Customer Service Supervisor for over 10 years.

s Professional experienced working in fast-paced

environments demanding strong organization, technical

and interpersonal skills. Trustworthy, ethical and

discreet, committed to superior customer service.

Confident, detail-oriented and resourceful in

completing projects. Able to multi-task effectively.

Capabilities include:

Problem Solving Customer Scheduling

Training Service & Multitasking

Coordinator Relations Computer

Decision Making Skills

Skills

Experience Consultant - Salyers Solutions, LLC

Highlights 2006-2010

Provide training, resource safety and crew endurance

for the maritime industry

create training manuals

provide support with presentations

schedule travel arrangements

Customer Service Supervisor - US Airways

1988-2003

Coordinate and monitor the performance of customer

service employees and ensure that operational targets

are achieved

Resolve service issues, develop and report on service

standards and oversee staff training and development

Handled all in house training that was required by the

company as well as the FAA

Evaluate daily manpower, assign work teams and ensure

maximum coverage

Responsible for daily operations decisions and dealt

effectively with all crisis

Planning, communication and operational direction to

all departments in the Hub and support to OCC

Acquire and maintain all hub controller positions;

i.e. ramp control, gate control, ramp coordinator,

connection coordinator, arrival radio / FLIFO input /

times radio, and flight monitor

Education Louisiana State University, Baton Rouge, LA

Phillips Junior College, Harahan, LA

Bonnabel High School, Metairie, LA

Windows Xp Basic, Word 2007 Basic, Excel 2007, Access

TRAINING 2007

Contact this candidate