Service Engineer

MICHAEL DUCKWORTH

*** ***** **** *** ** Phone: 319-***-****

Michigan City, IN abktl2@r.postjobfree.com

PROFESSIONAL PROFILE

MULTI-MEDIA DEVELOPMENT LEADER with virtual and live action mechanical

animation expertise. Additional background in technical training,

technical writing and drafting. Proficient with ProEngineer/IronCad 3D

modeling software and chroma key techniques. Experienced in:

Video production from story board Cyber and real world set construction

to final edit 3D animation from digital models

DVD and CD mastering Database development

Volume production of DVD/CD's Technical writing and illustration

Media output to the web Developing vital internal working

Audio voice over for video relationships

Managing large projects

BUSINESS EXPERIENCE

CLIPPER WINDPOWER 2008-present

Remote Monitoring and Diagnostic Technician

Monitor turbine operating status. Watch developing weather conditions

around turbine farms across the US and advise ground personnel of unsafe

conditions.

. Start up and shut down turbine during maintenance procedures.

. Troubleshoot fault codes and deploy service technician 24/7.

. Advise on abnormal operating data or trends which could lead to turbine

failure.

CLIPPER WINDPOWER 2007-2008

Training Development Specialist

Develop work procedures for wind turbine assembly personnel. Produce

master shop floor procedure manual for ISO 9001 compliance.

. Develop training material for new hires and field technicians.

. Cross train existing production workers on multiple wind turbine sub-

assemblies.

. Produce skilled labor force with consistent and standardized work

processes.

. Build efficiency and reduce cost with specific best practice assembly

techniques.

. Use video, animation, hands on and CADCAM models that draw the

participants into the learning experience.

MAYTAG CORPORATION (formerly Amana Appliances), Amana, IA 1979 - 2006

Multi-Media Development Specialist 2005 - 2006

Developed video and still image photography for training material used by

instructors to train service technicians nation wide.

. Lead development of 3D animation technology from CAD solid models used on

national training program for roll out of the Maytag Neptune Drying

Center (as featured on "Oprah's Favorite Things" television episode).

. Developed direct to PC audio recording to reduce video edit time.

. Increased interest and participation in training programs by improving

quality of PowerPoint presentations with embedded video and animation in

conjunction with digital photography.

. Managed mass printing of instruction books and classroom reference

materials in onsite print shop. Materials distributed to technical

training staff for biannual training of new products and continuing

education of over 6,000 factory service and independent dealers

throughout US & Canada.

. Received and graded all testing material from correspondence courses.

Printed and mailed approximately 200 certificates per month to students.

. Developed and maintained database of over 20,000 "Print to Mail" training

invitation letters for all authorized field service companies on biannual

basis.

. Attended regular "Lets Talk Service" publication meetings as committee

member and contributor.

Senior Technical Writer 2002 - 2005

Appointed to develop broad range of publications nationally.

Responsibility expanded to writing and illustrating all technical service

literature for laundry and dishwasher products. Developed numerous

publications including Service Manuals, Service Bulletins, Installation

Bulletins, Kit Instructions, Technical Data Sheets, and Trouble Guides.

Supplied final copy to print shop and maintained library of completed

material for nation wide distribution.

. Improved communication and quality of pictographic service literature by

incorporating feedback from field technicians. Used Engineering CAD data

to reduce development time.

. Participated on departmental publication standards committee, responsible

for maintaining master policy and procedure document for reference.

Technical Writer 1997 - 2002

Recruited for special skills with CAD software. Gathered, organized and

formatted service literature for repair technicians. Developed clear and

accurate Parts Manuals.

. Technical documentation subject matter also included Service Manuals,

Service Bulletins, Technical Sheets, Owners Manuals, and Installation

Manuals.

. Utilized expertise to illustrate piece parts and exploded drawings of

assemblies for service publications.

. Department mentor for 12 technical writers on ProEngineer solid modeling

software.

Senior Drafter 1979 - 1997

Utilized CAD software to design and detail major appliances. Extensive

design experience with sheet metal, EPS foam, injection and vacuum form

plastics. Handled all aspects of engineering documentation from

inception, to release for production, while following ISO 9001 Quality

and Documentation Standards.

EDUCATION and TRAINING

Mechanical Drafting, Hawkeye Community College Waterloo, IA

Pro-Engineer solid modeling, Parametric Technology Corp. Lisle, IL

Catia solid modeling Fecek and Borchard Consulting Auburn Hills, MI

IronCad solid modeling Integrated Network Solutions, Inc. Cedar Rapids, IA.

Role of Safety Warnings University of Wisconsin Madison, WI

COMPUTER SKILLS

Corel Designer 10, Adobe Premiere Pro, Adobe Encore, Adobe Audition, Adobe

After Effects, Macromedia Flash, Macromedia Dream Weaver, Corel RAVE 3, Pro-

Engineer Solid Modeling, Ironcad Solid Modeling, Microsoft Office, Adobe

Acrobat, Adobe Page Maker, Microsoft Access, Corel Draw 12, Fenway SCADA

monitoring software

PATENTS, PUBLICATIONS and ASSOCIATIONS

Patent Pending: Transverse mounted blower wheel in a removable blower

housing.

Contributor "Lets Talk Service" monthly news publication.

Iowa State Director IAGPAA.

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