Customer Service Administrative Assistant

Bella Osoro

***** ****** *** ****

Overland Park, KS 66223

913-***-****, abktkn@r.postjobfree.com

OBJECTIVE

Seeking a professional position requiring advanced technical training and

providing an opportunity to improve the systems and operations of a growing

company.

SUMMARY

. Customer Service

. Reception Duties

. Basic Secretarial

. Business Machines

. Typing/ Data Entry

. Appointment Scheduling

. Computer Literate

. Mail Handling

. 10-Key Calculator

. Payroll Preparation

. Automated Billing

.

EMPLOYMENT HISTORY

RENZENBERGER INCORPORATED - Current

Dispatcher

. Schedule and dispatch work crews, equipment, or service vehicles to

appropriate locations according to customer requests, specifications,

or needs telephones.

. Confer with customers or supervising personnel in order to address

questions, problems, and requests for service or equipment.

. Ensure timely and efficient movement of trains according to train

orders and schedules.

. Oversee all communications within specifically assigned territories.

H & R Block - 01/04/2010 - 03/12/2010

Digital Technical Support (Customer Service)

. Client support and technical issue resolution via phone and E-mail.

. Software Troubleshooting

. Remote support

Safaricom Limited

IT / Technical Support - 2008 - 2009

. Provide client support and technical issue resolution via E-Mail,

phone and other electronic medium.

. Configuration of client's equipment to connect to the Internet via

modem/DSL Router (Dialup/DSL customers only).

. Configure software to connect to Internet application servers.

. Provide training to clients in the use of system and applications as

related to Internet.

. Obtain general understanding of OS and application operations related

to company offered services.

. Identify and correct or advise, on operational issues in client

computer systems.

House in Bloom

Administrative Assistant/ Office Manager - 2007 - 2008

Assisted clients through an accurate assessment of needs. Performed

comprehensive interviewing, training and supervision of staff. Managed

advertising, accounts, inventory / purchasing requirements. Handled product

orders with attention to detail.

. Quickly attained responsible track record / diligently earn management

status.

. Entrusted by the Director to complete all administrative

responsibilities.

. Coordinated complex schedules for training programs, compiled monthly

reports.

. Receive and process requests for dispatching of transportation

vehicles for the public.

. Processed payroll for all employees

Equity Bank

Adjustment Representative / Teller - 06/01/2005 - 01/03/2007

. Researched/updated information, debited/credited appropriate accounts

and closed out cases.

. Linked cases or indicated specific information in audit line on

computer systems.

. Prepared clear and concise correspondence using appropriate form

letters.

. Maintained required records of daily transactions.

. Adhered to standard and departmental operating procedures, and

regulations.

. Managed adjustment cases to expedite swift closure.

. Met resolution targets, sorted/mailed responses to appropriate

parties.

. Ordered office supplies.

. Verified automated billing report and monitored cash letters.

EDUCATIONAL BACKGROUND

Jomo Kenyatta University

Bsc. Information Technology

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