Representative Training
Resume:
AERION C. DEAR
***********@*****.*** * **** Albany Woods Boulevard * New Albany, OH 43054
OBJECTIVE
Obtain a position within a people-oriented organization where I can
maximize my customer-service experience and ability to work well with
people.
WORK EXPERIENCE
J.P. Morgan Chase
Columbus, OH
Retail Operations Collector (Full-Time)
June 2009 - Present
. Negotiated payment arrangements with customers to bring accounts
current, achieving Top 5 representative within the department.
. Educated customers on products to prevent future overdrafts.
. Adhere to department policies and procedures, including quality
assurance and FDCPA.
Alliance Data Systems
Westerville, OH
Midrange Collections Representative (Full-Time)
December 2007 - September 2008
. Promoted to position, resulting in number 1 collector in the
department.
. Assisted in training new associates.
. Skip-traced customers accounts using various tools (ex. Internet,
credit reports,etc.) to obtain customers contact information to locate
account holder.
. Negotiated payment arrangements on accounts before reaching write-off
status.
Auto-Dial Collections Representative (Full-Time)
September 2006 - December 2007
. Operated auto-dialer to reach past due customers.
. Assisted in training new associates
. Achieved Top 5 representative by negotiating payment arrangements to
bring accounts current.
* Other part-time jobs omitted.
EDUCATION
Columbus State Community College
Columbus, OH
A.D. Business
Expected July 2013
ADDITIONAL SKILLS
. Computer skills, proficient in Microsoft Office, intermediate
knowledge in Adobe.
. Leadership skills, educated new employees at Alliance Data Systems.
. Problem solving, investigated solutions to ensure customer
satisfaction.
References available upon request.
Contact this candidate