AERION C. DEAR

abktkm@r.postjobfree.com * **** Albany Woods Boulevard * New Albany, OH 43054

* 614-***-****

OBJECTIVE

Obtain a position within a people-oriented organization where I can

maximize my customer-service experience and ability to work well with

people.

WORK EXPERIENCE

J.P. Morgan Chase

Columbus, OH

Retail Operations Collector (Full-Time)

June 2009 - Present

. Negotiated payment arrangements with customers to bring accounts

current, achieving Top 5 representative within the department.

. Educated customers on products to prevent future overdrafts.

. Adhere to department policies and procedures, including quality

assurance and FDCPA.

Alliance Data Systems

Westerville, OH

Midrange Collections Representative (Full-Time)

December 2007 - September 2008

. Promoted to position, resulting in number 1 collector in the

department.

. Assisted in training new associates.

. Skip-traced customers accounts using various tools (ex. Internet,

credit reports,etc.) to obtain customers contact information to locate

account holder.

. Negotiated payment arrangements on accounts before reaching write-off

status.

Auto-Dial Collections Representative (Full-Time)

September 2006 - December 2007

. Operated auto-dialer to reach past due customers.

. Assisted in training new associates

. Achieved Top 5 representative by negotiating payment arrangements to

bring accounts current.

* Other part-time jobs omitted.

EDUCATION

Columbus State Community College

Columbus, OH

A.D. Business

Expected July 2013

ADDITIONAL SKILLS

. Computer skills, proficient in Microsoft Office, intermediate

knowledge in Adobe.

. Leadership skills, educated new employees at Alliance Data Systems.

. Problem solving, investigated solutions to ensure customer

satisfaction.

References available upon request.

Contact this candidate