Manager Customer Service

HOLLY BARTLETT

*** ******* *****, **************, ** 47130

H 812-***-**** / C 502-***-****

abktjc@r.postjobfree.com

EMPLOYMENT:

Medallion Staffing, Louisville KY

Aug 2007 - Present

Sr. Staffing Manager

. Responsible for making temporary, temp-to-hire, and direct hire

placements along our several business lines offered, such as:

engineering, IT, accounting, executive, management, mortgage,

pharmaceutical, healthcare/medical, and administrative.

. Daily duties involve the process of recruiting, screening, interviewing,

and placing degreed and professional candidates, as well as coordinating

the new hires' on-site interviews, start dates, on-site orientations,

etc.

. Complete new-hire paperwork (various agreements, consent forms, tax

forms, etc.) and conduct orientations with the new hires, and perform

their background checks and reference verifications, as well as arrange

their drug screens.

. Instrumental in assisting an entrepreneur (the firm's President/Founder)

in establishing a new staffing agency that has become a trusted and

respected provider of professional staffing services: Conceived and

implemented company policies and procedures, forms, agreements, and

strategies, as well as led core processes, initiatives, and operating

practices for sourcing and recruiting; Researched the pricing of various

vendors for drug screening, background checks, candidate testing,

assessments, etc. and then initiated business relationships with the

chosen vendors; Assisted the firm's Sales Executive in generating new

clients (employers), as well as assisting in developing marketing

materials and distributing them to potential clients via sales

appointments and drop-off campaigns; Assisted in developing recruitment

marketing materials to attract top talent (entry level through executive

level), and developed targeted recruitment campaigns.

. Collaborate with clients to develop position profiles and salary ranges

based on their business needs and on current market conditions, and

create strategies to satisfy their staffing needs/expectations with our

professional and highly qualified candidates, from initial sourcing all

the way through coordination of the offer-making process.

. Lead contract negotiations and renewals with management executives at

many different companies nationwide.

. Manage relationships with sub-vendors (other search firms and staffing

agencies).

. Utilize many resources for recruiting and sourcing qualified candidates

for office and professional openings, which has included building and

maintaining an accurate database of candidates from zero candidates to

several thousand; Non-internet recruiting sources include referrals,

references, internal databases, direct sourcing, etc.; Online recruiting

sources include traditional job sites such as Monster, CareerBuilder,

6FigureJobs, etc. as well as non-traditional online sources such as

JigSaw, LinkedIn, etc.

. Manage and counsel a dynamic roster of employees as part of maintaining

ongoing assignments.

. Consult with candidates in their employment search by advising them

regarding resumes, interviews, salary negotiations, realistic

expectations regarding salary and benefits, etc.

. Handled payroll duties for first two years: Calculated and entered

employees' hours from weekly timesheets into our payroll software for

paycheck processing and for reimbursement of mileage and expenses, as

well as provide payroll outsourcing services.

Adecco Technical & Adecco Staffing, Louisville KY

Nov 2004 - Aug 2007

Sr. Technical Recruiter, Technical division, Columbus Indiana branch

office, Mar 2007 - Aug 2007

. Responsible for same duties as prior position of same title during first

1.5 years with Adecco

. Left for an opportunity to assist in piloting and managing a start-up

staffing company

Office Supervisor, General division, various branch offices in Louisville

area, Jan 2007 - Mar 2007

. Responsible for making temporary and temp-to-hire placements along the

several business lines offered: manufacturing, industrial, assembly, and

warehouse environments.

. Daily duties involved process of recruiting, screening, interviewing, and

placing clerical and general labor candidates, as well as coordinating

the new hires' on-site interviews, start dates, on-site orientations,

etc.

. Completed new-hire paperwork (various agreements, consent forms, tax

forms, etc.) and conducted orientations with the new hires, and performed

their background checks and reference verifications, as well as arrange

their drug screens.

. Consulted with client companies regarding their continuously changing

needs .

. Monitored employees' performance, and counseled them when necessary.

On Site Staffing Manager, General division, on-site facility branch office,

Aug 2006 - Dec 2006

. Served as On Site Manager for one client: Bank of America's facility in

Louisville, and the 100+ temp employees there.

. Interfaced with the facility's 30+ hiring managers as well as their

entire HR department.

. Gave professional presentations to hiring managers, HR dept, and

employees, before and during their transition to Adecco.

. Developed and managed strong consultative relationships with the dept

managers as well as the candidates and employees.

. Responsible for making temporary and temp-to-hire placements along the

several lines of business offered: finance, accounting, data analysis,

and auditing, as well as general administrative positions such as Data

Entry Clerks, File Clerks, etc.

. Daily duties involved process of recruiting, screening, interviewing, and

placing finance and administrative candidates, as well as coordinating

the new hires' on-site interviews, start dates, on-site orientations,

etc.

. Coordination and scheduling of on-site interviews involved soliciting and

documenting hiring manager and candidate feedback throughout the

interview process, as part of managing client and candidate relationships

throughout the recruiting cycle.

. Completed new-hire paperwork and conducted orientations with the new

hires, and performed their background checks and reference verifications,

as well as arrange their drug screens.

. Serve as liaison between current temp employees and the on-site hiring

managers and dept managers.

. Worked with managers and employees to establish and maintain a positive

work environment at the facility.

. Monitored and counseled employees, resolved employee issues, and outlined

plans to correct areas of concerns.

. Oversaw and monitored payroll, researched discrepancies, and submitted

correction adjustment requests as needed.

. Became familiar with EEOC employment laws, and used MS Office suite to

generate various reports.

Sr. Technical Recruiter, Technical division, downtown Louisville branch

office, Dec 2004 - Aug 2006

. Responsible for making temporary, temp-to-hire, and direct-hire

placements along the several professional business lines offered:

Engineering, IT (Information Technology), and scientific.

. Daily duties involved process of recruiting, screening, interviewing, and

placing degreed and professional candidates, as well as coordinating the

new hires' on-site interviews, start dates, on-site orientations, etc.

. Completed new-hire paperwork and conducted orientations with the new

hires, and performed their background checks and reference verifications,

as well as arrange their drug screens.

. Arranged any needed overnight lodging or transportation for non-local

candidates

. Followed up by monitoring associates' performance, and gave performance

and attendance counseling as needed.

. Dealt with sensitive employee issues and confidential documents such as

immigration documentation and visas.

. One major client included Kentucky state government and various state

facilities and offices within Kentucky.

Lab Support / On Assignment Inc., Louisville KY

Sep 2001 - Aug 2004

Certified Staffing Consultant

. Solely operated Louisville branch of Lab Support, the scientific division

of a nationwide staffing company.

. Responsible for making temporary, temp-to-hire, and direct-hire

placements along the several professional lines of business offered

within the scientific realm (Chemists, QA / QC Lab Technicians, R&D

Research Scientists, etc.) in the KY and Southern IN territory.

. Worked with companies in various industries such as food and beverage,

chemical, polymer, and coatings.

. Handled confidential employer information related to compensation and

benefits.

. Maintain and report on staffing activity on a weekly basis.

. Generated over 45K in monthly revenue and led multiple contract

negotiations, while working many recruiting projects at once.

. Won President's Club Award in 2002 and 2003 for exceeding sales quotas

and being a top growth performer.

. Left when employer closed the Louisville branch office, a layoff that

included a severance package.

Univ. of Louisville, Dept of Biochemistry, Louisville KY

Jul 1998 - Sep 2001

Research Lab Technologist II

. Utilized PCR technology, gel electrophoresis, and genetic analysis

software to analyze genetic data (extracted from blood and saliva

specimens) involved in human mental development for a genetic screening

project.

. When department's 3-year research grant was not renewed, left academia

for a more business-oriented environment.

QUALIFICATIONS SUMMARY:

Nine years of experience in staffing, recruiting, labor laws, management,

marketing, vendor transactions, contract negotiations, and customer service-

oriented consulting, as well as responding appropriately to unemployment

claims, and presenting at job fairs and trade shows. Staffing positions

have required excellent skills in leadership, communication, negotiation,

and business writing.

Software skills include MS Office products such as Word, Excel, and

Outlook, as well as many staffing-related and ATS software programs, such

as TempWorks, DotStaff, Trak-1, SmartSearch, Custom Match, TAMS,

PeopleSoft, and Kenexa.

EDUCATION:

. B.S. in Biology, Minor in Integrated Science, Morehead State University,

Morehead KY, 1997

o Graduated cum laude with a 3.5 cumulative GPA, and also completed the

Pre-Veterinary curriculum

. Honors Program College-Prep Diploma, Eastern High School, Louisville KY,

1991

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