Customer Service Sales

Joshua Mitchell

*** ***** ***** **, *****

Alabama,35773

Home # 256-***-**** - **********@***.***

Cell # 315-***-****

Objective:

To acquire a position with a coporation that deals with warehouse

operations,logistics,shipping/receiving,customer service,security etc.

While also gaining more experience and adding value to the company by

giving 110 % effort at all times.

Summary of Qualifications:

. Three years of supply chain/logistics managnement experience in the U.S.

Army

. Eleven Months of Security training(Escorts,Controlled Access)

. Four years experience with customer service(retail,call center)

. Completed Life-cycle Logistics Management Level 1 training requirements.

. Experienced in inventory control,property book management,hazmat

regulations,supply discrepency reports,lmp systems.

. Inactive security clearance,but can obtain

. Dedicated professional known for integrity,hard-work,and ability to

deliver new and affective methods to increase qaulity productivity.

Work History:

U.S. Army ( 92A Automated Logistics Specialist): May 2007-Mar 2010

. Supervised personnel on warehouse operations,inventory control

. In charge of over 100,000 dollars worth of military equipment

. Managed shipping /receiving sector

. Receive and count stock items, and record data manually or using

computer.

1. Pack and unpack items to be stocked on shelves in stockrooms,

warehouses, or storage yards.

2. Purchase items on order list for customers

3. Verify inventory computations by comparing them to physical counts of

stock, and investigate discrepancies or adjust errors.

4. Store items in an orderly and accessible manner in warehouses, tool

rooms, supply rooms, or other areas.

5. Trained and operated Fork-lift to move and store equipment to certain

locations

6. Mark stock items using identification tags, stamps, electric marking

tools, or other labeling equipment.

7. Clean and maintain supplies, tools, equipment, and storage areas in

order to ensure compliance with safety regulations.

8. Determine proper storage methods, identification, and stock location

based on turnover, environmental factors, and physical capabilities of

facilities.

9. Keep records on the use and/or damage of stock or stock handling

equipment.

10. Examine and inspect stock items for wear or defects, reporting any

damage to supervisors.

11. Provide assistance or direction to other stockroom, warehouse, or

storage yard

Customer Service Rep: (Dish Network) Jan 2010- May 2010

12. My tasks were to apply good customer service skills to answer calls

pertaining to customer bills and problems dealing with their cable or

satellite TV. Confer with customers by telephone or in person to

provide information about products and services, to take or enter

orders, cancel accounts, or to obtain details of complaints.

13. Keep records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

14. Check to ensure that appropriate changes were made to resolve

customers' problems.

15. Determine charges for services requested, collect deposits or

payments, or arrange for billing.

16. Refer unresolved customer grievances to designated departments for

further investigation.

17. Review insurance policy terms to determine whether a particular loss

is covered by insurance.

18. Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments.

19. Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

Retail Sales Associate: (lg electronics) Dec. 2006 - April 2007

. Greet customers and ascertain what each customer wants or needs.

. Describe merchandise and explain use, operation, and care of

merchandise to customers.

. Recommend, select, and help locate or obtain merchandise based on

customer needs and desires.

. Compute sales prices, total purchases and receive and process cash or

credit payment.

. Answer questions regarding the store and its merchandise.

. Prepare sales slips or sales contracts.

. Maintain knowledge of current sales and promotions, policies regarding

payment and exchanges, and security practices.

. Maintain records related to sales.

. Demonstrate use or operation of merchandise.

. Place special orders or call other stores to find desired items.

Education:

20. High School Diploma/Some College, - Aug 2000- Dec 2005, Bartlett High

School/Alabama A&M, Anchorage, Ak/ Huntsville, AL

*GPA: 3.1

Major: Business Management

Minor: Computer Science

Degree: Not obtained, but plan to graduated by 2014 with BA.

Achievements and Training:

21. serving customers and protecting the well-being of morale of our

troops

22. certified Fork-lift operator

23. sharp shooter with 9mm,M-16 and M-4 assault rifle

24. combat life saver-completed 40 hrs of training

25. Served in a designated lethal danger pay area (service in Iraq

20071219-20081122

26. Acquistion Logistics Fundamentals

27. Basic Leadership and Management course

28. Qaurtermaster school (automated logistics training) Ft. Lee,Va

29. PBUSE certified (property book management training)

References Available upon request

Contact this candidate