Customer Service Information Technology

Stephan K. Johnson

**** ************ ** 614-***-****

Columbus, OH 43207 ***********@*****.***-****.***

PROFESSIONAL PROFILE:

Skilled IT professional with 6 years working knowledge with hardware, excellent at troubleshooting

technical issues and formulating solutions and also proficient at building PC’s. He is a self-motivated,

quality-driven contributor who meets management objectives without direct supervision. He has solid

analytical, organizational and written skills. Well rounded, technical problem solver that places support

and customer service as his priorities.

INFORMATION TECHNOLOGY EXPERIENCE:

Operating Systems:

Microsoft: Windows 7 (Home Premium, Professional, Ultimate), Vista (Home Premium), Windows XP

(Home, Professional), ME, 2000 (Professional) 98 (including SE) and Win95.

Applications:

Productivity: Microsoft Office (2000, XP, 2003, 2007)

Anti-virus and Anti-spam: Computer Associates ETrust antivirus Consumer Edition.

E-Mail Client: Microsoft Outlook (XP, 2003, 2007)

Hardware:

Custom built systems, Dell Optiplex GX260, 270, 280 & IBM

Dell, Toshiba, HP/Compaq, Acer Laptops

Networking:

Cisco, (Router & Switch)

WORK HISTORY:

September 2008- Present

Full-Time Student Columbus, OH

ITT Technical Institute

Information Technology Computer Network Systems

Classes and experiences including managing desktop operating systems (Windows XP, Linux Fadora 12),

installing and trouble shooting operating systems applications, monitoring performance of operating

systems. Basic network standards and protocols along with creating routing tables, configuring Cisco

routers and creating VLAN’s.

Installation and monitoring of Server 2003 Active Directory, creating Group Policy.

August 2006- July 2009 Tarrier Steel Inc Columbus, OH

Title: Painter

Responsible for painting structural steel, receiving shipments, loading and unloading with the use of a

forklift and/or overhead crane.

September 2004 – August 2006 Cyber Tech Shop Youngsville, NC

Title: PC Repair Technician/Sales

Repaired various models of desktop and laptop computers. Installed operating systems, removed viruses,

installed and setup productivity software. Customer service was a key responsibility, which included

some telephone troubleshooting. Also, responsible for sales of new and used computers, and parts.

February 2005 – September 2005 Mastec/Advanced Technology Wake Forest,

NC

Title: DirecTV Installation Technician

Installed new DirecTV equipment including receivers, satellite dishes, off air HD antennas, maintained

open line of communication with dispatchers, ensured proper return and tagging of damaged equipment.

Called servicing technician hotline to close out open jobs, traveled to customers location for installation

or repair. Explanation of services and repairs to customers using plain English.

EDUCATION:

ITT Technical Institute

Information Technology Computer Network Systems

Associates Degree of Applied Science

Expected Graduation December 2010

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