Customer Service Manager
Resume:
***** ****** **** **********, ** *****
469-***-**** ( abkthb@r.postjobfree.com
gabriela Bonnema
objective
Using top skills to impact sales and customer experience;
providing a welcoming, efficient and organized service, while
meeting company's standards and goals.
SUMMARY OF QUALIFICATIONS
* Victoria's Secret Cash Wrap Lead
* Associates in Management program graduate
* Accountable for cash wrap goals and keys to customer
satisfaction
* 50 wpm
* Bilingual (Fluent in Spanish and English)
* Proficient in Microsoft Word, Microsoft Excel, Microsoft
Powerpoint, Microsoft Publisher, Flash and Dreamweaver and up
to date technology.
* Commitment to work establishment and its goals.
* Fast learner and ability to take on new challenges.
* Time management.
* Taking charge when there is a lack of leadership.
* Close attention to detail and up-to date strategies.
Work of experience
VICTORIA'S SECRET, Bloomington, MN January
2009 - Present
Cashwrap Lead
DETAILS
. Wrapping up the customer experience at the
register.
. Managing Lines during peak hours.
. Practicing Loss Prevention by keeping registers
clean, accepting returns and exchanges
. Accountable for keys to overall customer
satisfaction.
. Coaching new associates.
. Drive and add-on to sales as well as
accountability for customer loyalty through store
credit card.
ACHIEVEMENTS
* Ability to work every aspect of the store with great
success.
* Meeting company goals for customer loyalty, experience,
friendliness and efficiency.
* Doing Brand guides to standards and leading floorsets
* Leading A launch floorsets and Semi-Annual Sale floorsets
* Creating excitement in store with new products and
exposing products that will most impact the business.
* Teambuilding
* Extensive knowedge in visuals and standards.
* Coaching
VICTORIA'S SECRET, Plano, TX September 2008 -
December 2008
Sales Associate
DETAILS
* Attending to the customer's needs while at the store.
* Performing bra fittings.
* Finishing customer experience at the cash register, while
performing a fast transaction and making sure they were
helped.
* Building customer loyalty through Victoria's Secret's
Angel Credit Card.
* Using brand knowledge and personal testimony to reach
every customer at the store, whether on the sales floor or
in the fitting rooms.
ACHIEVEMENTS
* Ability to learn quickly and use that knowledge to also
teach new workers.
* Finishing brand guides and floor sets successfully and on
time.
* Being the go-to person when workers would call in sick and
anytime help was needed.
BONNEMA CONSTRUCTION, Farmington, MN June 2008 - July 2008
Painter/Receptionist
DETAILS
* Going to different sites and painting walls and windows.
* Making estimates for customers.
* Answering phones and dealing with many customers and
future clients.
* Faxing, mailing and filing different files.
ACHIEVEMENTS
* Communicating with workers whose English was very limited,
breaking down the language barrier between worker and
boss.
* Turning the office around to a more organized and
efficient company.
HOTT WOKS RESTAURANT, Plano, TX February 2008 -
May 2008
Cashier, Hostess, Server
DETAILS
* Greeting customers upon arrival.
* Taking their food orders and serving them.
* Preparing food orders for take out and delivery.
* Providing excellent customer service by making sure
everyone got their food on time, whether at the restaurant
or delivery.
* Opening and Closing duties, including preparing the food
for the day, counting money and placing it in the safe
* Assistant Manager duties such as making food orders over
the phone and other shipping orders.
* Some cleaning.
ACHIEVEMENTS
* Ability to learn the menu and other restaurant necessities
in a short amount of time.
* Great customer service leads to customer loyalty, this was
my motto. Even though the restaurant was closing I still
wanted to provide them with the best service possible.
education
COLLIN COUNTY COMMUNITY COLLEGE, Plano, TX August 2007 -
May 2008
Associate of Arts (Not Completed), General Majors
* Taking general courses such as math, English and history.
* More advanced courses such as physics, astronomy, philosophy
and ethics.
PLANO SENIOR HIGH SCHOOL, Plano, TX August
2005 -
May 2007
High School Diploma
* Taking general classes such as math, English, history and
various sciences.
* Involved in community service activities and projects.
LANGUAGES
Able to read, write and speak fluently in Spanish and
English.
REFERENCES
Erin Tapper
Victoria's Secret Manager
Katie Zidek
Victoria's Secret Category Manager
Dave Bonnema
Bonnema Construction Owner
Veronica Murray
Merch Flow Supervisor/Personal friend
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