Sonia Roselli, M.B.A.

**** **** **** ****, ****** Springs, FL. 34135, 239-***-****

abktg3@r.postjobfree.com

Objectives

To work within an organization that is looking for an experienced professional leader; one who employs superior

critical thinking, problem solving, and public speaking skills.

Experience

2006-2009

DeVry University

Miramar, FL.

Student Central Coordinator

N etwork Systems Administrator

• Managed the hiring, training, and evaluating of staff.

• Operation and coordination of the network system for faculty and staff.

• Maintained all necessary logs, files, and publications for the call center, scholarship room, and student

identification rooms.

• Provided computer and customer service training and assistance to a wide variety of personnel.

• Identified, researched, and resolved issues accurately to upkeep quality standards.

2006-2006

Keiser Career College

Miami Lakes, FL.

Front Office Manager

• Managed all aspects of opening procedures, including answering phones, greeting students.

• Supervised inventory of entire college.

• Maintained paperwork for admissions, financial aid, and registrar office.

• Collected student payments, and assisted Vice President with general admin tasks.

• Established, monitored, and analyzed the front desk budget.

1996-2005

1

Sonia Roselli, M.B.A.

9351 Lake Abby Lane, Bonita Springs, FL. 34135, 239-***-****

abktg3@r.postjobfree.com

Inktel Direct

Miami Lakes, FL.

International Client Care Coordinator

• Managed all incoming calls from cruise line executives ensuring calls were answered on a timely and

sensitive manner.

• Responsible for arranging trade show events and for the collecting of million dollar collateral.

• Updated client management database on a daily basis.

• Responsible for cruise line international desk and back up for company’s front desk.

• Conducted ongoing training and assisted the new client care professionals and call center staff.

Academic Education

2008- 2009

Keller Graduate School Of Management Miramar. FL.

Masters of Business Administration

Major: Hospitality, Cum Laude, Sigma Beta Delta.

2006- 2008

Devry University Miramar, FL.

Bachelors of Technical Management

Major: Hospitality, Cum Laude, Sigma Beta Delta, Devry Leadership, Toastmasters.

2

Sonia Roselli, M.B.A.

9351 Lake Abby Lane, Bonita Springs, FL. 34135, 239-***-****

abktg3@r.postjobfree.com

3

Sonia Roselli, M.B.A.

9351 Lake Abby Lane, Bonita Springs, FL. 34135 239-***-****

abktg3@r.postjobfree.com

Contact this candidate