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Customer Service Management

Location:
Newport News, VA, 23608
Posted:
September 23, 2010

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Resume:

TAMMI N. McCRAVY

*** **** ******~ Newport News, VA 23608

228-***-**** C ~757-***-**** H

abktee@r.postjobfree.com

____________________________________________________________________________

_________

PROFILE SUMMARY

Hard-working HR Professional/ Analyst experience employing strong

organizational and multi-tasking abilities. Over 9 years experience in:

Staffing and Recruiting, Employee Relations, and Classifications. Proven

ability to provide end-to-end recruitment for a wide range of management

and technology positions. Inane ability to think strategically and problem-

solve effectively.

HIGHLIGHTS OF QUALIFICATIONS

* Proficient in a fast-paced, timeline driven environment; outstanding

written and verbal communication skills.

* Displays knowledge of in depth analytical skills; self motivated and

eager to learn new skills.

* High degree of technical and communication skills.

* Customer focused and oriented; develops and maintains trust and

integrity.

* Delivers excellence in customer service and project management efforts.

* Notary Public

* SECURITY CLEARANCE : Current Secret Clearance (2010/ SSCG)

EDUCATION

MBA Candidate, American Intercontinental University, (expected completion

Dec. 2010)

BS, Business Administration/Health Management, American Intercontinental

University, 2008

AA, Business, Mississippi Gulf Coast College, 2002

HARDWARE/SOFTWARE EXPERIENCE

MS Office Suite: Word, Excel, PowerPoint, Microsoft Project, Outlook

Database: MS Access, Career Source, 1st Source (CSC Proprietary Systems),

Lotus Notes, VURV, SAP

Communication Tools: Internet Explorer, cc: Mail, Intranet Portals, Acrobat

Reader.

Operating System: Windows 2000, Windows NT, Windows 98, 2000 and 2007

Web Resume Sites: Monster, Dice, Military Hire, AltaVista, Google

General knowledge of Linux, Cisco and Quest.

PROFESSIONAL EXPERIENCE

Human Resource Analyst (Classification), SSCG/US Joint Forces Command,

Norfolk, VA 4/10- Present

Provides direct analytical support to the Civilian Personnel/ HR

department of the USJFCOM.

Plans and implements continuing classification and analytical services in

the areas relating to classification and position conversion, while

utilizing the OPM manual and regulations.

Ability to identify and analyze personnel management problems in order to

develop alternative solutions.

Handling complex assignments that cover a broad range of HR issues and

require in-depth analysis.

Able to develop the overall plans, procedures, and operating methods used

to analyze and convert Position Descriptions.

Able to administer (HCE) and TRADOC staffing support for JFCOM/ and

Navy.

Accurately and reliably create HR statistical reports for senior

management.

Assists the HR Manger with, monitoring and coordinating the workflow of

the human resource process.

Knowledge of the Army share point site.

Discusses revisions with supervisors/ managers, and conduct

classification studies and audits on individual positions.

Detailed Duties include: classifying existing and new positions;

recommending, implementing, updating job descriptions; evaluating job

requirements; overseeing the implementation of performance increases; and

participating in compensation surveys to ensure pay plan competitiveness.

Human Resource Specialist -Chipton Ross/Northrop Grumman, Newport News, VA

4/07- 8/09

Coordinate and maintain all aspects of Northrop Grumman pre- employment

processes.

Facilitate orientations, benefits, compensation, as well as administer

assessments for potential hires

Experience in high call volume screening within the candidate selection

process.

Conduct compensation analysis and research.

Coordinate travel, update monthly calendars, and logistics for incoming

employees and Senior Management.

Process background checks, education status, prior employment, as well as

drug screens and physicals.

Team leader for all high volume recruitment efforts (full cycle)

Assist with the establishment and development of strategic recruitment

goals.

Create and manage matrix reports and monitor work assignments.

Communicate project status to work teams, program management and

directors.

Sourced resumes, attended local and long distance job fairs and placed

sector transfers.

Experience in hiring Ship Laborers, Engineers, Managers, and Sr. to Admin

office officials.

Technical Recruiter/Analyst- Computer Sciences Corporation, Alexandria, VA

10/05 - 2/07

Provided direct recruitment support for large government contractor.

(Department of Energy)

Implemented annual operating and long term strategic recruitment plans.

Generated and managed approximately 80-100 personnel requisitions

simultaneously.

Utilized advanced recruitment techniques to fill non-exempt and exempt

positions.

Assisted with the development of internal recruitment systems to maintain

work flow control.

Participated in career fairs and other off site recruitment events. (40%

travel)

Conducted position classification/ descriptions for CSC portal main web

site.

Converted Position Descriptions (PDs) using the

Collaborated and maintained partnerships with Depart of Energy, Lockheed

Martin, CSCI and SAIC.

Liaison for CSC division and government clients.

Adhered to OFCCP Rules and Regulations.

Candidate search for individuals with DOE-Q, Full Scope Life Style

Polygraph, and Top Secret/Secret Clearances.

Complete and process position classification changes.

Experience in filling government and contract positions.

Technical Coordinator- Wal-Mart Stores, Incorporated, D'Iberville, MS

7/01 - 7/05

Facilitated and coordinated job fairs and other recruitment events.

Processed new hire, payroll, orientations and other related personnel

actions.

Organized, planned and directed all employee events (ie. parties, picnics

and award ceremonies).

Administrate read and explained company benefits program to employees.

Served as liaison for corporate HR.



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