Customer Service Quality
Resume:
Itta Williams-Taylor
Mobile, AL 36618
******@*******.********.***
Education
Bachelor of Art, Sociology May 2010
University Of South Alabama, Mobile, Alabama
GPA 3.25
Associate of Science, Education May 2006
Bishop State Community College, Mobile Alabama
GPA 3.50
Professional Experience
Shift Supervisor, March 2006 - Present
CVS Pharmacy, Mobile, Alabama
Solved Customer Concerns and issues
Processed Customers Photo and Transactions
Maintain General equipment maintenance
Experienced in bookkeeping, recordkeeping, filing,
accounting, and payroll procedures
Customer Service, April 2004 - March 2006
Wal-Mart, Daphne, Alabama
Received Good Job Button for outstanding customer service
Processed customer transactions efficiently and effectively
Assisted with Customers Service and layaway
Provided prompt, courteous service to customers
Served as a mentor to new cashiers
Professional Skills
A patient listener who focuses on the speakers needs and wants
Organized and detail-oriented
Knack for understanding procedures and logistics
Strong skills in time management and prioritizing tasks
Consistently maintain a positive attitude and enjoy helping people
Cooperatively work with others to produce and deliver required work
Produce quality work when under extreme time pressure and deadline
Collaborate in teams to produce quality work
Computer Skills
Microsoft Word Microsoft Excel
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