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Customer Service Manager

Location:
Mobile, AL, 36605
Posted:
September 05, 2010

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Resume:

Andrea Evans

P.O.Box *****

Mobile, AL ****

251-***-****

251-***-****

abktcn@r.postjobfree.com

Objective

I consider myself able to work independently as well as on a team. I'm

upbeat, energetic and ready to utilize my knowledge and expertise as the

owner/operator of a restaurant and catering service as well as the

management and executive chef background I have to motivate others and get

results. I have a strong work ethic, self motivated, the ability to stay

organized and prioritize multiple tasks without compromising quality or

service.

I further consider myself a creative, enthusiastic, individual that is able

to manage upscale and grass root events ranging from galas, golf

tournaments, and different fund raisers. I have references to show my work

with past catered fundraisers and various Mardi Gras events if requested.

I have worked as an executive chef, pastry chef, director, manager offshore

and on a gambling ship in Mississippi, the convention center, opening the

Holiday Inn from the ground up, with several hotels, the Providence

Hospital, the University of South Alabama campus, hospital and many of

their other properties doing special parties and catering for the President

of the university.

I believe I will be an asset to your company if given the chance.

I thank you in advance and hope to hear from you soon.

Sincerely,

Andrea Evans

Work Experience

Executive Chef/Kitchen Manager

02/2010-present-LaFont Inn

I do all menu's, party planner, ice carvings, wedding and special cakes

and displays, etc. I ran all aspects of the business including menu's and

cost outs for our fine dining restaurant, brunches, buffet's, line cooking,

and what ever else was needed for this business to succeed. I currently run

the kitchen, ordering, inventory, hiring/firing, menu's, catering, oversee

and train employees, book special events, cost outs, and anything else that

needs to be done to run this facility. I have high attention to detail with

planning, organizing, and managing in a fast paced, high profile, formal

environment. Hands on interaction with patrons and possess enthusiasm and

commitment to customer service. Overall, hires, schedules, and trains

catering, kitchen and front of the house staff. Works with

clients/customers to arrange and follow through on all catering details and

to ensure all special requests are met. Directs setup for events and I'm

responsible for pricing, billing and resolving customer complaints. I

develop the menus for all catered events, breakfast, lunch and dinner as

well as the cost. Ensuring consistent, high quality service standards are

maintained in areas of responsibility. Implementing training programs that

ensure high quality service. Providing adequate training and tools for

employees. Ensuring all areas are kept clean and in proper condition.

Scheduling of employees to ensure the highest possible level of service.

Supervising the front of the house employees in respective food outlets.

Maintaining proper employee/employer relations. Checks for Satisfaction,

. Overall responsibility of running restaurant kitchen

. Oversee kitchen team members

. Schedule employees to meet labor budgets and cover shifts

. Manage food inventory and kitchen operations

. Financial analysis and forecasting

. Hire, train and develop employees

Reason for leaving: The hotel's restaurant is closing and the hotel is

being sold.

Supervisor/Dietary Clerk

07/2009-present-University South Alabama Medical Center

. I train, oversee all cooks, tray line and all other kitchen employees

and cashiers. I stock, cook, bake, cater private events, and oversee

all aspects of the kitchen as well as do calorie counts and work with

the patients of the hospital. I order stock on line and do inventory.

Reason for leaving: A more challenging position came available.

Bartender/Server

06/2008-present-Creative Catering, Mobile, AL

. TIPS certified bartender and server of special events

This is a part time as needed position.

Marketing, sales, and development

10/2007-06/2008 Girl Scouts of Southern Alabama, Mobile, AL

* I recruit, train, and provide support to volunteers through

presentations, collaborative efforts and networking.

* Market, sale, and create new strategies for the sale of their

products.

* Created recipes and appeared on WKRG Channel 5 to cook with Girl Scout

cookies.

Reason for leaving: All employees were laid off both in Mobile and

Montgomery.

Executive Chef and Bartender for Special Events

1/1996 - 3/2008 Aramark at the University of South Alabama and their

various other properties. Mobile, AL

* Overseer of various aspects of the business, including Taco Bell,

Pizza Hut, 4 delis, main buffet, special on/off campus functions,

international foods, and events, baker, cake decorator, inventory and

ordering of stock, hiring and firing staff, daily, monthly, 8 week

menu planning and when I was available I worked other properties

(Brookley Field, Convention Center, Bay Fest.) I supervised and

trained 30 or more employees depending on the function. I booked and

planned parties and I continue to bartend at Mardi Gras Balls and

special events when available.

Reason for Leaving: Continued my education when I was the executive chef.

Continued to bartend through March/2008 for Mardi Gras until they lost

their contract.

Owner/Operator

1/1980 - Present Affairs to Remember Catering and Sweet Shop

* Caterer, chef, baker, candy maker, inventory and ordering of stock,

hiring and firing of employees, menu and party planner, ice carvings,

training and supervision of staff, wedding and special cakes and

displays, etc. Taught various cooking classes at local colleges, the

university, businesses, to individuals at my shop. I ran all aspects

of the business including paying taxes and filing forms for the

business and employees and dealt with all salesmen.

I catered all of the Order of Athena Mardi Gras Society food

functions including the Ball for the 2008/2009 year as well as

catering the President's room for the Stripers Mardi Gras Ball.

If you need these references please let me know.

Pastry Chef

1/1998 - 12/2001 Ruth Chris, Mobile, AL

* Pastry chef and chef on all special event parties on and off the

facility. Did inventory, ordering of stock, supervised staff and

prepared all desserts and specialty cakes for individuals and in

house. Dealt with the salesman as needed for my specialty items.

Pastry Chef, Chef, Special Displays, Bartender

1/1992 - 12/1998 Country Club of Mobile, Mobile, AL

* Pastry chef, sous chef, line chef and all special displays, food

preparation, garnishing, special pastry, fruit/cheese displays, ice

carvings, in house desserts, specialty desserts, cakes, and wedding

cakes. Did inventory and ordering stock needed for my specialty area

including dealing with the salesman for the products needed.

EDUCATION

9/1996 - 12/2004 University of South Alabama, Mobile, AL

* Bachelor's Degree

* Graduated on the Dean's List with a BA

* Major's - Criminal Justice, Psychology, Sociology, and Photography

* Re-entered 2003/2004 for additional special classes in geriatrics,

law, and special needs.

8/1986 - 5/1988 Carver State Community College, Mobile, AL

* Vocational

* Food prep and management

1980- 1982 Mobile College, Mobile

* General studies/nursing

* Some college course work completed

Springhill College, Mobile, AL

* Certification

* French and Greek Cooking

Affilliations

1/1980 - Present Member of Mobile Metro Chef's Association

* member

5/2003 - Present Chamber of Commerce and Leadership Mobile

* member

5/1991 - Present Order of Athena Mardi Gras Association

* member

5/2004 - Present Mobile United

* member

References

* George Paniyoteou 251-***-****

abktcn@r.postjobfree.com Professional/Personal

* Louie Vial 251-***-****

Personal

* Dr. David Roberts 251-***-****/508-1954

abktcn@r.postjobfree.com Professional/Personal

Further references upon request.



Contact this candidate