Customer Service Sales
Resume:
TANYA JOHNSON
Marietta, Georgia 30062
abktaf@r.postjobfree.com
Highlights of Qualification
. Management skills with a proven ability to train, supervise, coach, and
monitor.
. People oriented; enjoy working directly with customers and the
general public.
. Excel, word, outlook and internet.
EXPERIENCE
Focus One staffing agency
6/2010-9/2010
Georgia Child support services, Atlanta, Georgia
Customer Service
Handled inbound calls, assisting customers with the status of their
child support payments, history, enforcements, policy and
procedure. Assisted customers with their concerns or questions,
document all information provided.
Focus One- Staffing agency
11/2009-1/2010
Assurant, Duluth, Georgia
Customer Service
Handled inbound calls contracted by Chase bank. Assisted
homeowners, filing insurance claims for property damage.
Documentation submitted and filed. Monitored insurance funds to
ensure repairs are being completed.
Comcast Cablevision, Sterling heights,
Michigan 9/2002- 6/2008
Customer Account Executive
Handled a high volume of calls daily, assisted with billing, processing
payments and troubleshooting. Sales experience in assisting customers with
product options. Multi-task, handled several projects and completing in a
timely manner. Team Leader, assisted staff and customers with resolving
issues with in company guide lines.
Helm Inc., Highland Park,
Michigan
8/1997- 9/2002
Customer Service
Supervisor
Managed the Human Resources, function in the area of staffing and training.
Monitored staff calls to ensure quality of service. Surpassed all sales
goals, weekly reports: average handle time, productivity, idle, monthly
goals and timesheets. Developed return policy of 25% restocking fee to
reduce refunds.
EDUCATION
Baker College, Clinton Township, MI Attend
Sawyer School of Business, Centerline MI Certificate
Benedictine High School, Detroit, MI Diploma
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