Manager Customer Service
Resume:
Scottie C. Porter, MPA
Birmingham, AL 35233
abkta4@r.postjobfree.com
Objective
To participate in an organization in a way that I may apply my
education and life experiences to make a positive contribution to the
continued evolution of our country and our society as responsible
American citizens.
Education
Master of Arts, Public Administration, May, 2010
Public Administration Generalist Concentration
University of Alabama
Relevant Coursework: U.S. Public Policy, U.S. Political Economy
(Micro-Economics), Survey of
Public Administration, Public Personnel Management, Strategic
Human Resource Management,
Public Organization Theory, Quantitative Analysis, Research
Methodology, Intergovernmental
Relations, Public Budgeting and Master's Program Internship.
GPA: 3.5
Bachelor of Arts, Political Science, with Honors, August, 2008
Major/Minor: Political Science/International Studies
University of Alabama at Birmingham
Relevant Coursework: Management Processes and Behavior, American
Government, International Relations, Sociology, Nationalism in
World Politics, Politics of Sexual Diversity,
Comparative Politics, Colonial Latin American History, Social
and Political Philosophy,
Seminar in Comparative Politics, Greece and European Union
Integration, International
Political Economy, Honors Research in Political Science,
European Political Systems,
American Congressional Process, Strategies for Attitude
Development, Strategies for Effective
Interviewing, Political Theory, Research Methods, Model Arab
League, International Law,
Statistical Analysis, Foreign Cultures, and Women in Religion.
GPA: 3.44
Accomplishments:
Inducted into Pi Sigma Alpha, Upsilon Mu Chapter, 2006-2008 (PSC
Nat'l. Honor Society)
President, Pi Sigma Alpha, Upsilon Mu Chapter, 2007-2008
Study Abroad Program, Summer 2005, Thessaloniki, Greece,
European Integration Focus
Recipient UAB National Alumni Society's License to Learn Merit
Scholarship, 2006-2008
Honorable Mention-Outstanding Delegate Award, Model Arab League,
Southeast Regional,
representing Palestine on the Economic Ministers Council.
America Reads Tutor, Glen Iris Elementary, Birmingham, AL 2007-
2008
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Wells Fargo Home Mortgage/Wachovia 7/24/10-present
Mortgage Loan Processor/Loan Document Specialist III
Responsibilities:
Verbally verify all mortgage application information with
borrowers
Solicit documentation of information from borrowers, banks,
employers.
Record all documents electronically with document vendor
Advise/request underwriting review of non-compliance issues
Manage a pipeline of approximately 200+ loans per month
Maintain communication with borrowers and Home Mortgage
Consultants on each loan
Establish and maintain relationships with borrowers,
underwriters, and Mortgage consultants
Meet and exceed loan goals as assigned by Senior Management.
Complete all in-house continuing education requirements to
maintain corporate compliance
Assist other processors as needed with questions or concerns per
advanced education
Float in other processors loans in order to meet corporate
closure goals when time allows
Maintain compliance for all loans backed by Freddie Mac and
Fannie Mae
Counsel borrowers on credit issues, scores, and other commercial
borrowing related questions
United States Federal District Court, Northern District of Alabama
12/09-07/10
Public Administration Extern (Master's Program Internship)
New Federal Courthouse Building Project and Art Commissioning
Responsibilities:
Assist in organization of ground breaking ceremony
Research historical accuracy of commissioned artist work
Organize, schedule, and manage photo shoots for art project
Receive wants and needs from other Federal tenants to forward to
building teams
Participate in conference calls, meetings between building
tenants, builders, and GSA
Communicate the needs of the District Courts to the builders and
GSA
Train and educate other Interns who may be involved with
building project
Visit construction site and artist studio weekly to keep courts
abreast of any issues or concerns with the art project or
construction progress
Assist District Court Judge and staff with other needs as
required
Z-Gallerie, Inc. 07/2003-05/2008(took 5 months off for heavier school
load during this term)
Associate Manager/Division of Responsibility: Human Resources
Supervise daily operations/staff of 12
Responsibilities:
Motivate staff to exceed sales goals by being top salesperson
monthly
Monitor customer orders and inventory to maximize sales
In home consulting for customers
Create and maintain displays throughout the store
Recruiting, hiring, training and retaining sales team
Participate and Administer employee evaluations quarterly and
annually
Member of Texas District New Store Opening Team
Evaluate and monitor employee performance and spot train where
applicable
National-In-Store, Inc. 8/1/2001-7/23/2003
Marketing Representative (Contract Employee)
Oversaw approximately 40 accounts in North Central Alabama
Responsibilities:
Merchandised products in locations within a 50 mile radius
Participated in planning sessions with Gillette account
executives to enhance
Product sales and placement within Wal-Mart stores nationwide
Service as many as 30 clients in Central Alabama Territory
Provide weekly feedback to Gillette Corporation on ways to
increase profits
Negotiate with Wal-Mart Stores for strategic Gillette product
placement
Victoria's Secret Beauty Corporation, Must Win Shop 90 2/ 1/1999-
7/10/2001
General Manager/Interim District Manager/Regional Troubleshooter
Oversaw $1.5 million per year operation and supervised staff of 15
employees
Responsibilities:
Travel to Atlanta and Dallas monthly for seminars and continuing
education
Oversee hiring and training of personnel, budget management, and
customer service
Recruiting, interviewing, hiring, documenting, and training all
employees
Employee evaluations, performance reviews, compensation
increases, and disciplinary actions when necessary for all
associates
Assist in Grand Openings and preparation for new stores in the
region
Interim-DM and multi unit manager, district trainer,
troubleshooter for SE Region
Daily cash handling operations, banking, auditing, and reporting
all financials
Plan Must Win events and city, district, and regional promotions
Manage Retail contracts between corporation and Galleria Mall
Management
Coach Leatherware, Inc. 11/01/1998-12/01/1999
Assistant Manager/Sales Associate
Supervise staff of 12
Responsibilities:
All task associated with personnel including scheduling,
payroll, and sales/staffing projections
Floor supervision, customer service, and organizational
management
Set up new store layout
Launch new store and build client base
Maintain Client program, build repeat customer business
Recruit, hire, train, and terminate associate when necessary
Recruited to Victoria's Secret position
Parisian Stores, Inc. Division of Saks, Inc.
Men's Department Manager
Supervise Direct Staff of 7, Indirect of All Shift Staff
Responsibilities:
Motivate staff to reach individual and department goals
Assist all store staff with opening and closing issues
Assist and Resolve all store customer service issues as Manager
in Charge
Maintain and Control Inventory Specifics per brand
Recruit, hire, train, and manage department staff members
Evaluate and conduct employee's reviews on monthly and annual
basis
Cash Management and Auditing Responsibilities
Maintain communications with buyers with ever changing needs of
consumers
Banana Republic, Inc.
General Manager/Operations Manager Multi-Store/Floating Manager,
Alabama District
Supervise staff of 17
Responsibilities:
Hiring, training, and development of all employees
Develop and implement progressive discipline plan
Evaluate employees on monthly goals and brand compliance
Perform and administer employee evaluations on quarterly and
annual basis
All task associated with personnel including payroll budgeting
Trouble shooting, conflict resolution, and intervention in non-
profitable situations
Cross trained as Manager for all Gap Brands; Banana Republic,
Gap, Baby Gap, Gap Kids
Resolve Management staffing issues through coach outs,
recruiting, hiring, and training
Participate in Monthly meetings with City Manager, Regional and
District Directors
Bath and Body Works, Inc. Must Win Store
Shop Director in Training/Shop Director
Supervise staff of 22
Responsibilities:
Creative control of ergonomics
Inventory management, customer sales and service
Opening and Closing of store
Cash Handling procedures and facilitation of security policies
Monthly Must Win meetings and event planning and attendance
Porter Construction Co., Inc.
Vice President, Sales and Development
Responsibilities:
Sales of all residential and business properties
Advertising and development of family plans for new residences
All marketing and promotions of new and existing properties
Wal-Mart Stores, Inc. (Pharmacy Division)
Regional Sales Manager, Alabama, Georgia, Tennessee, Kentucky
Responsibilities:
Contract drafting and negotiating
Coordination of contracts for other third party participants in
client programs
Monitor all client contracts for compliance and fulfillment of
obligations
Management of third party accounts for 5 state territory
Development and implementation of third party plans
Exhibitor and educator at National trade shows and Benefit Expos
Responsible for increasing revenues in pharmacies throughout
territory.
Professional References
Honorable L. Scott Coogler (Current Employer)
United States District Courts, Northern District of Alabama
1118 Greensboro Avenue
Tuscaloosa, AL 35401
abkta4@r.postjobfree.com
Dr. J. Norman Baldwin
Program Director, MPA Program
University of Alabama
Box 870213
Tuscaloosa, AL 35487-0213
abkta4@r.postjobfree.com
Dr. Nikolaos Zahariadis
Professor and Program Director, International Studies
University of Alabama at Birmingham
HHB 410
1530 3rd Ave. S
Birmingham, AL 35294-1152
abkta4@r.postjobfree.com
Personal Reference
W. Trent Mobley, R.Ph.
101 S. Temple Avenue
Fayette, AL 35555
abkta4@r.postjobfree.com
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