Customer Service Manager

PATRIC RENEE HARDEMAN

** ******** ***-*********, ******* 30549

***************@*****.***

Residence: 706-***-**** Cell: 706-***-****

[pic]

First-rate office assistant with excellent reputation for professionalism,

integrity, creativity and resourcefulness. Possesses communication skills

with meticulous attention to detail.

HIGHLIGHTS OF QUALIFICATIONS

Records Management

Workflow Planning and Scheduling

Inventory Control

Customer Service

COMPUTER SKILLS

MS Office Professional

Word Perfect

Microsoft Excel

QuickBooks

EDUCATION

Athens Technical College, Athens, Ga. 1997 to 1999- Legal Secretary

Certificate

University of Georgia, Athens, Ga. 2006 to 2007 Paralegal Certificate

ACCOMPLISHMENTS

Restructured administrative procedures to streamline functions

eliminate redundancy and expedite workflow

Improved customer service by developing a client survey

PROFESSIONAL WORK EXPERIENCE

Office Manager/Records Clerk - 2002 to 2010

Hardeman's Wrecker Service, Jefferson, GA

In charge of dispatching call to all driver

Responsible for financial reports, daily deposits, monthly billing and

collections

Legal Secretary/Victim Assistance - 1999 to 2002

Jackson County District Attorneys Office, Jefferson, GA

Responsible for filing of court procedures, scheduling, setting up

court document and interviewing victims

References available upon request

Contact this candidate