Customer Service Representative
Resume:
Tonicia D.N. Anderson
*** *** **** **** ***********, Ga 31757
*******@*****.***
Summary of skills
Organizational
Assistant office receptionist; printing, filing, mailing,
faxing, etc., important documents in real estate office
Worked in church, filing and record keeping of financial
documents and spending
Handled and kept track of stock and inventory in
department/retail store
Created responsibilities and task for fellow Honor Society
members to contribute to community service
Secretarial
Experienced in document formatting, proofreading, and
publishing
Skilled in Microsoft Works, Excel, FrontPage, Publisher, and
PowerPoint
Worked with Macromedia programs and many other computer and Web
related software
Ability to type approximately 80 words per minute
Communication
Completed five speeches for Speech 191; receiving 4.0 final
grade
Completed Spanish I, Spanish II, and a quarter of Spanish III
Delivered a speech to Theta Chi Zeta Chapter of Zeta Phi Beta
Sorority, Inc. for scholarship purposes
Customer Relations
Experienced in customer satisfaction for 2+ years
Daily, direct contact with different types of people and
providing superb customer services
WORK HISTORY
Technical Auditor May 2009-August 2010
Sears Holding
Customer Service Representative July 2008-April 2009
AT&T, Orlando, FL
Sales Associate/Cashier/Stock January 2007-June 2008
Shoe Dept., Thomasville, GA
Education
Thomas County Central High School, Thomasville, GA (GPA
3.8/4.0)
Graduated May 2008
Southwest Georgia Technical College, Thomasville, GA (GPA 4.0)
Completed dual enrollment program on Allied Health course of
study
Seminole State College
Currently enrolled and nearly completed with Associate in Arts
degree, working towards the physical therapy assistant program
at University of Central Florida
Related course work
Computer Applications I: Typing, Advanced Typing, Computer
Operations, Word Processing
Speech 191, Mathematics 191, Psychology 191, English 191,
English 193
Awards
Received graduation Cord for participating in Dual Enrollment
Received a dual Business and College Preparatory Seal on
diploma (2008)
Highest Average in Business and Computer Technology (2004-2008)
Entrepreneurship
Advanced Web Page Design
Advanced Multimedia Presentation
Memberships
National Honor Society
Georgia Girls State
Zeta Phi Beta
YMCA Club
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