Customer Service Quality Assurance
Resume:
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#Fagen L. Morton
Email: ************@****.***
Phone: 251-***-****
Mobile, AL 36618
Objective
To obtain a versatile position with a thriving corporation that will allow
me to utilize and build upon the skills I have acquired through hands on
experience and education
Education
Associates of General Education-Social Science
March-2010
Troy University- E-Campus Bishop
State Technical College
Aug 2005- May 200Completion of InstrumentatioAnd Electrical Courses
Bachelor of Social Science - Psychology
exp:Graduation
Troy University E-campus
05/2011
Computer Skills
Microsoft Office Suite
Publisher
Windows XP
Power Point
Excel
Experience
Grand Glass
February 2010
Office Clerk
Present
Ability to types corresponded letters enter data on a computer, scan
documents, sort mail, answer e-mail, and file reports and papers.
Duty to conduct payroll by collecting all employee wages, time worked and
request for advances.
Ability to answer multi phone lines, conveys messages, and run errands.
Duty to record payroll, tax information, settles deductions and insurance
policy cost.
Duty to organize figures for transfer between divisions using quick books.
Duty to correct all pay discrepancies by the use of Excel on a frequent
basis for data forms
Teledyne Continental Motors June 2008-OCT 2008
Accessories Repair
Responsible for constructing the production of the Ignition Systems
such as Harness, Magnetos, switches: and all components directly
related to testing and constructing production.
Responsible for maintaining all production and consumption records.
Including Material Handling, pulling parts, tracking parts expediting
orders aftermarket and red shipments data entry of parts and customer
information.
Responsible for checking daily logs that help to determine proper
operation of equipment.
Maintained quality evaluation and components of Magnetos, Harness and
Contacts and all other airline material handling equipment.
Collaborated with manufacturing and engineering employees to ensure
quality standards are in place. Including FEDEX, UPS and freight line
shipments.
Responsible for constructing and expediting after market to meet
costumer demands.
Ensured that corrective measurement meets inventory control as it
applies to a product
Trinova Inc. July 2007-2008
Inside Sales
Ability to accurately read spec sheets for various industrial
refineries bids based off their Product temperature, level, flow,
pressure and chemical aspects .
Duty to update and follow up to clients demands on a regularly basis
to retain clients satisfactory: through customer service skills.
Duty to purchased receive and expedite sales orders in a timely
manor.
Duty to provided customer service, Quotes, pricing, estimates data
entry, and support.
Provided support to customer during and after installation and
maintain number of quotes within a month. Maintain quality assurance
such has problem solving, process and elimination Setup and Prepare
new customer accounts and establish successful client relationship.
Microsoft word and Internet proficient, Ability to communicate
effectively through email for accurate and timely responses using
lotus notes.
Ability to type 35 wpm,data entry skills, excel and expert word
process
Mobile Regional Airport (GAT)
September-2004-2005
Pre-Board Screener
Inspect for potential terrorist and explosive devices.
Performed analyst testing for poison and bomb components
Screened for major airlines form standard FAA requirements.
Ensure safety of boarding passengers by inspection, attention to
detail of identification, and body language. Customer service skills
and disciplinary consistency actions
Cracker Barrel
August-2003 Present Part-time
Server hostess
Duty to motivate co-workers to maintain quality customer service to
all guest
Ability to multi-task effectively to meet quest demands
Ability to work in a diverse environment with a demanding work
atmosphere
Expert in customer service and production overhaul
Duty to follow attention to detail in a fast past environment.
consistency actions
F. Morton continues...
U.S Military (Army) November 1999-2001
Petroleum Supply Specialist
Responsible for bulk shipments of petroleum.
Tested, gauged and inspecting tanks.
Maintained inventory control for Quarter Master Soldiers.
References
Fatima Washington
Employer: Mobile Area Water and Sewer Systems
Human Resource Specialist
Relationship: Professional -
Contact: ***********@*****.***
Feleccia Conway
Employer: Virginia College
Admissions Representative
Relationship: Professional - Former Co-worker
Contact: ********.******@**.***
Frasel Edwards
Employer :MCPPS
Special Needs Teacher
Relationship :Personal
Contact: *************@*******.***
Contact this candidate