Manager Customer Service

Margaret Steffen

**** ********* *****

Thousand Oaks, CA 91362

(Home) 805-***-**** Email: abkt70@r.postjobfree.com

Objective

To obtain an office position where my experience and skills can contribute to the work

environment.

Summary of Qualifications

Experienced Office Administrator with background in data entry, word documentation,

spreadsheet creation and maintenance, human resources, payroll processing and accounting

functions. Known for ability to successfully orchestrate all aspects of the office environment.

Professional Experience

ITT Pure-Flo, Simi Valley, CA 6/1996 to 6/2009

(Plant Relocation)

A division of ITT Corporation offering custom valves and process components for the

pharmaceutical, bioprocess, and fine chemical industries globally.

Office Manager

Responsible for the following areas of the day to day business.

• Responsible for all facility office administration, work procedures, issued written and oral

instructions, and expedited work flow

• Assisted General Manager and Plant Manager with special projects, reports, and

confidential documents

• Preparation of travel arrangements for General Manager and Plant Manager, as well as

invited guests

• Answered and screened calls, responded to routine inquiries, greeted/escorted visitors

• Data entry to spreadsheets of cycle counts, physical inventories, and monthly reports

• Handled all human resources from hiring to terminations

• Purchased office supplies and office equipment

• Lead and coordinated company meetings, along with catering of food

• Provided accounting/billing information to customers and vendors as necessary

• Arranged for outside contractors and vendors for repairs to building and equipment

• Assisted in the following departments- Accounting, Purchasing, Customer Service

Sherotec Inc., Simi Valley, CA 10/1991 to 5/1996

A manufacturer of stainless steel tubing and fittings for the bioprocess industries.

Office Administrator

Responsible for the following areas of business.

• Office administration, work procedures, issued written and oral instructions, and

expedited work flow

• Special projects, reports, as needed by management

• Accounts Payable- coding, posting, issue checks

• Purchase of office supplies and equipment

• Payroll processing of hourly and salary employees on a weekly and biweekly basis

• Maintenance of all human resource records and data

Computer Skills

Microsoft Office, Word, Excel, Outlook, Internet

Office Skills

10 key by touch, telephones, fax, copier, scanner, printer, badge maker, keypad alarm system

References Upon Request

Contact this candidate