Customer Service Data Entry
Resume:
Alexis A McKeown
*** ******** *****, *** ***, Chesapeake, VA 23320
Email: abkt6l@r.postjobfree.com
Cell: 302-***-****
Experience
Cashier/Member Services
Sam's Club
Salisbury, MD
August 2010- September 2010
-Provide excellent customer service
-Assist customers with any questions about the stores products
-Promote and sell the upgrading of memberships to all customers
-Keep the register area clean and presentable (i.e. sweeping, wiping down
belts)
Customer Service/Cashier
Kohl's Department Store
Salisbury, MD
July 2010- Sept 2010
-Process customer returns and price adjustments
-Accept and process Kohl's charge card payments
-Answer multi-line phone
-Perform daily inventory on returned items and assess any damaged items
Office Manager
Chickfila
Salisbury, MD
May 2010- July 2010
-verified and counted all till drawers each morning and afternoon
-prepared bank deposits and change orders for the store
-performed data entry for reoccurring bills for the store
-assisted on the front line as needed
-answered phones, taking to go orders as well as customer
concerns/questions
Cash Office Clerk
Lowe's
Salisbury, MD
August 2009- May 2010
-Balance all the transactions for each days sales
-Prepare register bags each day with the allotted amount of cash/coin for
Lowes standards
-Assist with general accounting duties when needed
-Research transactions when registers do not balance
-Assist at customer service desk and returns desk when needed
-Count and balance safe daily
-Prepare daily bank deposit
-Perform daily audits for registers
Business & Retail Telephone Service Representative
M&T Bank
Millsboro, DE
April 2008- August 2009
-Answers incoming calls for the Call Center
-Reads procedural updates within and implement changes as required
-Successfully completes all training programs
-Maintains satisfactory knowledge of computer systems used
-Ensures management receives timely and complete reports of
any systems or product problems that impact the ability to
provide accurate and timely information to customers
-Pursue opportunities to cross sell bank products and services
-Correctly and legibly completes all forms,
electronic and paper, required to complete customer requests
Teller(00-05)
Head Teller (05-08)
The Bank of Delmarva
Salisbury, MD
December 2000 - April 2008
-Accepts and processes customer transactions in person, telephonically and
by mail
-Performs account maintenance on customer behalf
-Performs daily reconciliation of cash settlements, money orders, and
traveler's checks.
-Accountable to process shipment of old currency and validate receipt of
new currency
-Oversees the daily duties of the tellers
-Coordinates & makes referrals for new account openings
-Coordinate purchasing of currency from Federal Reserve as bank's
representative
-Proficient with data entry information into bank's data base.
-Validate and verify customer orders, transactions and payments for bank
products
Reception/Office Staff
Boys & Girls Clubs of Delaware
Seaford, DE
May 2000- December 2000
-Performed administrative and customer service functions and
responsibilities
-Registered new members
-Updated member info in database
-Filing and member maintenance
Youth Counselor
Boys & Girls Clubs of Delaware
Seaford, DE
June 1999 - August 1999
-Developed and coordinated activities for the children
-Coordinated and performed appropriate level of interaction for children
-Supervising the children while having recreation time(s)
Skills
-Proficient in Microsoft Word, Excel, and PowerPoint
-Proficient in email applications: Lotus Notes & Outlook Express
-Proficient in the Genesis systems
-Typing Speed: 55 WPM
-Possess excellent customer service skills
-Very Punctual, Reliable and Dependable
-Very detail-oriented
Education
Seaford Christian Academy
Seaford, DE
June 1999 - High School Diploma
College Prep
Pensacola Christian College
Pensacola, FL
August 1999- May 2000
(No Degree Attained)
Secretarial Studies
Delaware Technical & Community College
Georgetown, DE
August 2002- May 2003
(No Degree Attained)
Early Childhood Education
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