Customer Service Assistant

JOVONDA S. BRUNT

**** *** ** *****, ********* MS. 38668?662-***-**** ?

*******.*****@*****.***

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Objective- Seeking a position within a growth-oriented company where I can

utilize my administrative, customer service, and analytical skills and also

acquire new skills.

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Qualification Summary- Experience working in the general public, education,

and medical settings. Interact well with others at all levels to include

patrons, patients (psychiatric, pediatric and geriatric), professional

personal, children, and students. I am a caring and hardworking individual

with excellent interpersonal communication, customer service, and office

support skills. Knowledge of Windows 08/Dos, MS Word, Excel, Peachtree,

Rent-ware, Quicken, intermediate Internet skills, and medical terminology.

I have knowledge and skills answering multi-phone lines. I have knowledge

of basic accounting principles, business math, business communication and

business law. I am a certified nursing assistant in the state of

Mississippi.

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WORK EXPERIENCE

Enumerator, United States Census Tate County, Ms

03/27/10-Present

Part-time seasonal position 20-35 hours a week

? Use my census local maps to plan an efficient travel route for that day.

? Plan my work for the day, by verifying the address is located within the

block on the census map.

? Assemble my materials to make sure I have everything I need to do my job,

to include my labeled questionnaires sorted in the order I plan on visit

the address.

? Make a personal visit for the initial contact at each NRFU address.

Determine the status of the address on Census Day, April 1, 2010.

? Meet daily with Crew Leader or Crew Leader Assistant to report your

progress, turn in your completed work, and turn in your daily pay and work

record, for the previous day.

CPS, H&R BLOCK, Senatobia MS 01/07/10-04/15/10

Full-time position 40 hours a week

. Answer multi-phone lines and transfer phone call to proper Tax pro.

Take messages and schedule appointments.

. Customer service provider (makes sure the clients are handling in a

timely manner and communicate with friendly attitude.

. File paper work according to company policy & procedures maintain a

clean working environment

Nursing Assistant (PCA), Methodist University Hospital, Memphis TN

11/10/09-02/08/10

Part-time week-end position 24-36 hours a week

?Obtain vital signs and follow up with timely and accurate medical records

keeping procedures

?Interface with patients(geriatrics, psychiatric, and adult) family, staff

personal to include nurses and doctors, unit secretaries

? Observe and report changes in patients condition and other matters of

concern to nurse and doctors.

? Assist patients with personal hygiene, grooming, meals, and other needs

requiring immediate attention.

Teacher's Aide/Library Assistant, Senatobia Elementary, Senatobia MS

08/15/03-06/1/09

Full-time position 40 hours per week

? Assisted students in obtaining a broad selection of books, periodicals,

audio-visuals and other tutorials materials.

? Catalog library materials, prepare bibliographies, indexes, guides, and

search aids

? Assist grade level teachers with clerical support in areas of document

proofreading, and duplicating materials. Collect and distribute education

sheets. Classroom management, student monitoring in activities.

?.Perform general office support, to include customer service, inventory

management.

Cashier/Customer Service, Wal-Mart, Hernando MS 03/31/07-

01/1/08

Part-time position 24-36 hours a week

. Assist customer in purchases/returns and P.O. for school system

. provide customer service to customer looking for product, or services

that they may need

.operate cash register, credit card and check machine.

Photographer, PCA Studio Senatobia, MS 04/06-11/06

Part-time position 24-36 hours a week

. Takes pictures and passport photos of customers

.Provide excellent customer service to determine customers needs, cashier-

process payments from customer

.Schedule appointments for customers

Car Rental Agent N & A Inc. Senatobia.MS 04/2002-08/2003

Full-time position 40 hours a week

? Car Rental Agent- check cars in and out.

?Account Receivable Representative- bill insurance company for car rental

? Title Clerk- prepare paperwork for new cars and renewal of car tags.

?Receptionist/CSR- answer multi-phone lines

Unloader UPS Shipping Memphis TN

01/2000-06/2000

Part-time position 20 hours a week

. unload and load shipping trucks

. help prepare documents for shipping

Receptionist/Asst. Manager Brunt's Hair World Senatobia, Ms

01/01/94-02/08/02

Full-time position 40 hours a week

. Inventory management order products, and receive invoices in computer.

Put out products on shelves make sure they are stocked.

. Receptionist answer phones and make appointments for beauticians

. Provide excellent customer service, assist customer in purchases of

products and services.

. Managerial duties to include bank reconciling, schedule employees,

oversee daily operations so that everything runs smoothly.

EDUCATION

Certificate of Nursing Assistant, 2008

A.A.S. Paralegal Technology, 2003

Northwest MS Community College, Senatobia MS

Contact this candidate