Customer Service Administrative Assistant

Earlita A Keaton

***-* *. ********** ****** Rd ( Fort Wayne, IN 46825( 765-624-

6199(abkt5z@r.postjobfree.com

EDUCATION

Ivy Tech Community College Fort Wayne, IN

Enrolled Fall Quarter 2010

Ivy Tech Community College Fort Wayne, IN

Business & Management

Ivy Tech Community College Muncie, IN

Technical Degree -

Medical Secretary

MS Word & Excel 2003 Basic Fort Wayne, IN

WorkOne Northeast

MS Word 2007 Basic Fort Wayne, IN

WorkOne Northeast

Power Point & Publisher Basic Fort Wayne, IN

WorkOne Northeast

EMPLOYMENT HISTORY

Sallie Mae, Inc. - Muncie, IN 47303

2/07 - 6/10

Collection Specialist:

. Performed collection activities, counseling, resolved delinquent

accounts

. Communicated loan information and negotiated payment terms

. Accomplished collection goals 11 of 12 months

. Employee of the month

. Encouraged positive morale with peers

Kings Title & Abstract, Inc. - New Castle, IN 47362

5/04 - 11/06

Accounts Payables/Receptionist/Administrative:

. Administered corporate and owners personal account payables

. Prepared invoices for payment, deposited monies, processed payments to

vendors

. Reconciled bank statements for several branch offices

. Processed real estate documents for title insurance

. Welcomed clients, answered incoming telephone calls

. Assisted or directed clients to the appropriate co-worker

. Benefited company scanning older documents for microfilm storage

Dickerson & Prall Accounting, CPA - New Castle, IN 47362

2/04 - 4/04

Customer Service Representative:

. Proofread tax returns for year-end tax services

. Aided walk-in clients, collected tax preparation fees

Earlita A. Keaton

Resume

Page 2

Printing Place/Photos Plus, Inc. - Angola, IN 46703

1/96 - 2/04

Accounts Receivables Coordinator:

. Took charge of collections on past due invoices

. Reconciled cash drawers and made bank deposits

. Invoiced and processed month end paperwork for company accountant

. Established excellent rapport with walk-in and call-in customers

. Reorganized filing system

Human Resources/Accounts Payables/Administrative Assistant:

. Documented employees work histories, weekly time cards and vacation

requests

. Addressed employee issues between owners and staff

. Facilitated unemployment compensation hearings for company

. Assisted with payroll, vendor payments

. Worked closely with owners in aspects of their business

. Open and closed business in owner's absence

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