Customer Service Office
Resume:
Nine Mile Falls, WA *****
*****@*******.***
Debbie Tanner
Qualifications Summary
Medical Office Administrative Support professional experienced in working in fast-paced environments
demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and discreet;
committed to superior public relations. Confident and poised in interactions with individuals at all levels.
Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities
include:
ICD-9-CM and CPT coding
Problem solving/Production deadlines
Typing 45wpm, 10-key proficient
Customer service and public relations
Microsoft Office 2007 Suite
Paper and electronic scheduling
Experience Highlights
Administrative Support
Provided reception services, and directed incoming calls on a multi-line phone system.
Proficient with paper and electronic scheduling
Coordinated and managed multiple priorities and projects.
Proficient with medical terminology, anatomy and physiology
Customer Service & Reception
Extensive specialized training in public relations
Fielded calls from customers. Demonstrated ability to maintain composure and work efficiently
in a fast-paced environment.
Developed productive relationships with colleagues, customers, and staff at all levels
Able to maintain confidentiality in compliance with HIPAA regulations
Computer Software Operations
Microsoft Office 2007 Word Certified
Microsoft Office 2007 Excel Certified
Microsoft Office 2007 PowerPoint Certified
Proficient in : Microsoft Office 2007 Access, Encoder, Medcn, Medisoft, and Next Gen software
Management and Supervision
Help supervise a team of 6-12 people.
Created and implemented practical and effective ideas to meeting production deadlines.
5814 Jergens Rd. Lot G
Nine Mile Falls, WA 99026
*****@*******.***
Debbie Tanner
Initiated and followed through on ideas for better team management
Employment History
Merchandising/Replenishment Lead, J.C. Penneys (August 2005-Current)
Customer Service/Sales Associate, Booktraders (August 2000-March 2001)
Data Entry Specialist, Bank of America (September 1989-August 1995)
Educational Background
Medical Office Assistant Program, Interface College (February 2010-Current)
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