Customer Service Quality Assurance

Brent Kidd

*** ******** **** ******, ** *****

EMAIL: *********@********.***

TEL: 775-***-**** (H)

SUMMARY OF Twenty-two years experience as a Experience in contract negotiations

SKILLS business owner/operator with commercial customers and vendors

Organization and management of

all aspects of business ownership Experience in hiring, managing, and

including general accounting and developing employees

invoicing Experience in sales and marketing

Design and manage installations strategies

Experience in providing direct Experience with government compliance

customer service and quality in construction to include OSHA

assurance requirements

Management of purchasing and

order expediting

EXPERIENCE Bettridge-Kidd Mechanical, Inc. Carson City, NV 1989 - 2010

Owner/Operator

Created HVAC business and worked as an owner/operator overseeing all

aspects of the business which grew into a multimillion dollar

operation.

Designed and supervised all HVAC system installations - commercial and

residential from initial plans through contract negotiation

(commercial) and installation.

Consulted with commercial businesses to design and implement

specialized systems that conformed to tenant requirements for

commercial rental properties.

Hired, managed, and trained a workforce of twenty plus employees

including HVAC installation and service, and administrative personnel.

Managed job scheduling and resources.

As needed, provided employees with additional hands-on training in HVAC

system troubleshooting, repair and maintenance of air conditioning,

heating systems, and electronics as necessary.

Ensured government compliance guidelines were followed for commercial

and residential installations.

Maintained compliance with OSHA requirements.

Handled direct customer contact and quality assurance.

Managed all sales and marketing campaigns to increase revenue while

maintaining existing customer base through service and maintenance

contracts.

Responsible for administrative functions and personnel such as accounts

payable, receivable, payroll, and human resources.

As a working owner, often completed or helped to complete residential

and commercial installations and maintenance.

Expert experience in reading and interpreting blueprints, schematics,

drawings, specifications, and other construction related documents.

Installed power management control systems.

IT SKILLS Microsoft Word, Excel, PowerPoint, Outlook and Adobe Dreamweaver

EDUCATION Graduated Oklahoma State Tech 1979

Nevada State Contractors Licenses, Heating-Air Conditioning-Sheet Metal

Numerous continuing education courses related to HVAC industry

Contact this candidate