Customer Service Human Resources

LAURA M. MATTIA

*** ****** **.

Philadelphia, PA 19120 * 267-***-**** * abkt4w@r.postjobfree.com

QUALIFICATION SUMMARY

Human Resources/Administrative and Retail experience working in a fast-

paced environment as a team player. Demonstrates strong organizational,

time management, technical, and interpersonal skills. Dependable, discreet,

detail-oriented, and committed to superior customer service. Resourceful

with acquiring the latest trends and able to multi-task effectively.

. Microsoft Office ( Excel, Word, Outlook, Power Point, Publisher)

. Windows XP, Mac

. Telephone Reception

. Office Equipment Operation (Faxes, Laser Printers, Scanners)

. Filing and Data Archiving

. Customer Service

. Problem Solving

EXPERIENCE HIGHLIGHTS

ADMINISTRATIVE SUPPORT

. Instructing co-workers how to utilize new HR program

. Instructing employees how to apply on government website,

USAJOBS.GOV

. Create and manipulate Microsoft Excel Spreadsheets to manage incoming

new hire information

. Utilize computer program templates to send official selection letters

to new hires

. Research information from various IRS manuals and databases to enter,

store, and manipulate into other programs

. Answer questions regarding the hiring process via telephone/email and

provide follow-up telephone calls

. Completing tasks as needed per HR Specialists in a timely manner and

reach deadlines

. File and maintain confidential information/ forms pertaining to new

hires and current employees

. Utilize Cross Match Live fingerprinting program to fingerprint

tentative new hires

. Provide assistance to managers, HR Specialists and other assistants

voluntarily to ease heavy workloads

. Assist HR Specialists with hosting Fingerprinting and Orientation

Sessions

RETAIL SUPPORT

. Utilized Creativity in the design and development of window displays

. Merchandise various products on sales floor in visually pleasing

manner by following floor plan

. Organize, process, and prepare new incoming products to be

merchandised

. Evaluated productivity of merchandise

. Recommended full line of costumes to customers for Halloween and

Theater

. Consulted customers on jewelry selections based upon personal

preferences

. Processed customer transactions

. Responsible for handling money and keeping count in drawer

INTERNSHIP

. Implemented Disney philosophy and regulations

. Greet incoming customers in a friendly, courteous manner

. Serve customers food order within seven minutes

. Resolve customer concerns

EMPLOYMENT HISTORY

Internal Revenue Service-Human Resources Assistant 2008-Present,

Philadelphia, PA

Pierre's Costumes- Retail Clerk 2007, Philadelphia, PA

Macy's- Merchandiser 2007 Philadelphia, PA

Ann Taylor Factory- Sales Associate 2006, Philadelphia, PA

Sears- Jewelry Sales Rep 2004-2005, Philadelphia, PA

Disney World- College Intern 2002-2003, Orlando, FL

EDUCATION & TRAINING

HUMAN RESOURCES TRAINING:

Human Capital Office (IRS) CPE- New Orleans, LA July, 2008

Basic Staffing (IRS)- Current Office, January 2010

Paysetting(IRS)- Current Office- June, 2010

Prosessing Personnel Actions (IRS)- July, 2010

EDUCATION:

Temple University: B.A.- Communications and Theater, 2006

Moore: College of Art & Design: Current Student enrolled in Fashion

Certificate Program

REFERENCES UPON REQUEST

Contact this candidate