Customer Service Human Resources
Resume:
Jewele Miller
Canal Winchester Oh 43110
**********@***.***
Objective: To be a Team Player in a challenging position with dynamic company. To develop
professionally while I continue to further my education.
Work Experience:
Premier Services
Jan 2002-Present
Customer Service
At Premier I have maintained several positions. Each position I enjoyed more responsibility and success.
• Dispatcher for 10-15 trucks, coordinating the logistics for the delivery of business supplies and
medical specimens.
• Resolve issues that arise in the coordination of daily business functions and escalation to
management when required.
• Training of new staff in the completion of their duties.
• Generate reports and audits insuring comprehensive analysis and accuracy.
• Customer relations management insuring satisfaction and the resolution of issues.
• Provide service quotes to new and existing customers.
• Collections of past due accounts.
• I have been recognized as a team player and a resource for other members of the department who
have needed assistance.
Qwest Communications
July 1999-Jan 2002
Call Center 3 Specialist
Coordinator human resources for assignment and completion of Frame Relay, ATM and other data service
installations. Manage customers, engineers and third parties to efficiently complete the service
installation. Provide a positive customer experience, answer technical inquiries, resolving customer issues
and managing satisfaction.
• Generate project status reports and historical documents for the completion of my projects.
• Generating department wide status reports for distribution to senior management.
Increased management’s understanding of department efficiencies and operational issues
o
utilizing real-time information and the proper presentation of information.
Education:
Hamilton Township High school
4999 Lockbourne rd
Columbus Oh 43207
Graduated 1997
References furnished upon request
Contact this candidate