Sales Customer Service

Areas of Expertise

. Inventory control

. Warehouse logistics

. International and domestic shipping

. Product fulfillment

. Operations management

. Import liaison coordination

. Purchasing/invoicing

. Vendor negotiations

Overview of Professional Experiences

- Administration of comprehensive warehouse and shipping logistic

functions including multiple site, national, international, and start-

up responsibilities

- Development and implementation of computer-based shipping, receiving

and inventory operational systems.

- Recruitment, training, motivation, and ongoing evaluation of

personnel.

- Effective management of sales territories including all aspects of

product sales resulting in annual sales increases of 15%.

- Production and execution of over 15 training and motivational seminars

for clients throughout the U.S.

Additional Skills and Training

- US Army Ranger Airborne, 3rd Ranger Battalion, Fort Benning, Georgia.

- Proficient user of Access Accounting System and Microsoft Office.

- Total Quality Management training from Marshalltown Community College.

- Licensed private pilot with multi-engine rating

Education

- University of Missouri, Columbia, Missouri, Physical education

curriculum.

- Simpson College, Indianola, Iowa, Physical education curriculum.

Professional Experience

Shipping/Receiving

Ferguson, Clive, Iowa, 2009-2010

- Received shipments, verified and placed into stock.

- Prepared orders to be ready for shipment including loading trucks.

- Made deliveries.

- Checked inventory totals including maintaining levels for retail

store.

- Prepared UPS orders.

Van Sales/Operations Manager

Computer Transportation Services, Breda, Iowa, 2005-2008

- Train, oversee, schedule, and motivate 8 operations staff in the areas

of customer service and systems and procedures in order to meet

company goals.

- Develop and implement profitable new areas of service and markets.

- Negotiate all contracts with freight companies.

- Solve all discrepancies in billing of accounts.

Operations Manager

Hozelock Cyprio, Cyprio L.L.C., Pennsauken, New Jersey, 1996-2005

- Manage cost effective operation of warehouse and distribution center

with an annual sales volume of $10 million dollars.

- Generate company savings of $86,000 on annual shipping and receiving

costs through aggressive and strategic brokering of services from

designated carriers and service contractors.

- Develop of new channels of production, inventory control, and bar

coding systems.

- Establish and achieve sales projection forecasts and operating

budgets.

- Upgrade equipment and procedures to streamline and improve shipping.

- Serve as liaison between U.S. based subsidiary and U.K. based parent

corporation and manufacturing facility.

- Provide technical support to internal sales staff, manufacturer's

representatives, and consumers throughout the U.S. and Canada.

- Oversee multiple relationships with vendors and suppliers.

- Presented at pertinent annual trade shows and customer seminars

throughout the U.S. to educate, promote, and sell product.

- Broker and fulfill OEM relationships with secondary manufacturers and

suppliers.

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