Curriculum Vitae

Morn Pretorius

[pic]

Unit 52 Glen Eagles

Uys Road

Edenglen

Mobile: +27 (0-83-554-****

Email: abkt1r@r.postjobfree.com

abkt1r@r.postjobfree.com

SIP: abkt1r@r.postjobfree.com

abkt1r@r.postjobfree.com

Career Progression

Technology Solutions Professional 2009 - Present

Microsoft Corporation

Employed as a technical specialist on Microsoft Unified Communications

driving their Unified communications Product Portfolio across MEA :

Office communications Server 2007 R1 / R2

Exchange Unified Messaging ( Exchange 2007 / 2010 )

Job specific functions include :

Incubating / building out Microsoft Unified Communications via :

1. Partner enablement ( Voice Ignite training and Level 400 technical

support ) ;

2. Customer advocacy ( UC Compete efforts ), driving the Microsoft

Unified Communications stack against traditional VoIP vendors to

secure Microsoft market share ( demonstrable track record ) -

impressive Tier 1 customer listing with thousands of UC seats attached

.

3. Augmenting the Microsoft UC portfolio to deliver on Enterprise Turnkey

functionality by addressing and securing :

1. Call Recording for Microsoft UC

2. Call Billing for Microsoft UC

3. Gateway vendor partnerships

4. Microsoft UC end point partnerships

5. Support for specialist customer requirements i.e. SIP DECT, VoWLAN, Single number FAX, Analog Terminal Adapters etc . )

4. Architectural design of customer UC deployments ( customer consulting

)

5. Public speaking and product evangelism

6. Local support activities of the Microsoft UC stack, i.e.

certification, SIP trunking etc.

7. Proof of concepts to demonstrate Microsoft UC fit and functionality

TECHNICAL CERTIFICATIONS :

. Microsoft Certified Systems Engineer

. Microsoft Certified Professional

. Microsoft Certified Technical Specialist

. Microsoft Office Communications Server 2007 - U.C. Voice Certification

. Microsoft Office Communications Server 2007: Configuration

ToIP Pre-sales 2008 -

2009

Nortel

Engaged as a pre-sales specialist on the Nortel product portfolio as it

relates to :

Nortel Contact Centre Solutions Symposium,

Contact Centre 6.0

Nortel IVR and Speech Recognition Periphonics

, MPS

Nortel VoIP and TDM PABX

Communication Server, Meridian

Nortel Voicemail and Unified messaging Call Pilot

Nortel Unified Communications MCS

5100, and Microsoft OCS

Nortel SMB Portfolio

SCS 500, BCM, LAN, routing etc.

Nortel Call Recording

Nortel Hospitality suite

HMS 400

Recognised as top Nortel consultant across Nortel applications stack in

Sub-Saharan Africa .

Job specific functions include :

Partner enablement ( Product Training, New Product Introduction, Level

400 technical support )

Customer advocacy ( Compete efforts ), positioning the Nortel portfolio

against competitors to secure market share by addressing customer pain

points, demonstrating ROI, product fit and best in class performance (

demonstrable track record ) ;

Architectural design of customer deployments ( customer consulting ) -

encompassing backend integration, VoIP / Contact Centre design,

including network and security ;

Public speaking and product evangelism ( published articles in local

media )

Local support activities of the Nortel Product Portfolio, i.e.

certification for local market .

Proof of concepts to integrate Nortel assets into customer environments

to demonstrate functionality, fit for purpose etc.

Furthermore, I operated the Nortel South Africa Demo Centre and also

successfully built and hosted the Nortel roadshows at various trade fairs

and road shows across SA .

As a pre-sales consultant I assisted many of our customers in formulating

their multi-year communications and collaboration strategies achieving the

status of trusted business advisor .

TECHNICAL CERTIFICATIONS :

Nortel Certified Account Specialist Certified

Nortel Certified Support Specialist Certified

Nortel Certified Design Specialist Certified

Nortel Certified Design Expert Certified

Nortel Certified Technology Specialist Certified

Nortel Certified Technology Expert Certified

Product Manager Nortel

2005 - 2007

Atio Corporation

Recruited by Atio Corporation to build their Nortel Business Unit from

scratch . Product portfolio built included :

Nortel Contact Centre Solutions

Nortel IVR and Speech Recognition

Nortel VoIP and TDM PABX

Nortel Voicemail and Unified messaging

Nortel Unified Communications

Nortel SMB Portfolio

Nortel Call Recording

Nortel Hospitality suite

Nortel Data ( LAN, WAN, wireless, Security, specialist i.e. Firewalls

etc. )

Job specific functions include :

Nortel Product Management and New Product Introduction ( Product

Training, New Product Introduction, Level 400 technical support )

Customer advocacy ( Compete efforts ), positioning the Nortel portfolio

against competitors to secure market share by addressing customer pain

points, demonstrating ROI, product fit and best in class performance (

demonstrable track record ) ;

Architectural design of customer deployments ( customer consulting ) -

encompassing backend integration, VoIP / Contact Centre design,

including network and security ;

Public speaking and product evangelism ( Contact Centre roadshows etc. )

Proof of concepts to integrate Nortel assets into customer environments

to demonstrate functionality, fit for purpose etc.

My tenure at Atio Corporation resulted in my being selected for their

exclusive executive development program .

I unfortunately left Atio Corporation to join Nortel where I would be

tasked with driving local competitive efforts across the Nortel product

range .

Some of the customers I had installed / commissioned include :

Projects Kodak SA BCM VoIP / Call Centre /

Voicemail / UM

Dialogue Communications PABX / Voicemail

Primecure PABX / Call Centre /

Voicemail / UM

Interactive Voice Response

Infinex Call Recording

BCM VoIP / Voicemail / UM

PABX / Call Centre /

Voicemail / UM

Senior Systems Specialist 1999 - 2005

Grintek Telecom

Pre-Sales design of advanced VoIP, Contact Centre, CTI and Messaging

solutions to enterprise customers .

Nortel Product Management within Grintek Telecom across :

Nortel Contact Centre Solutions

Nortel IVR and Speech Recognition

Nortel VoIP and TDM PABX

Nortel Voicemail and Unified messaging

Nortel Unified Communications

Nortel SMB Portfolio

Nortel Call Recording

Nortel Hospitality suite

Some of the customers I have installed / commissioned include :

Projects Microsoft SA PABX / Call Centre /

Voicemail / UM

RCI SA PABX / Call Centre /

Voicemail / UM

Department of Communications VoIP PABX

PABX / Call Centre /

Hilti Voicemail

ORCA PABX / Call Centre /

IMS Voicemail / UM

Standard Chartered / ING

Mustek SA PABX / Dealer Board /

Telecel Benin Voicemail

Supergroup PABX / Call Centre /

Voicemail / UM

E-Trade PABX / Call Centre /

Mobil Voicemail

Clover / Danone VoIP PABX / Call Centre /

Voicemail

United Nations Call Recording / UM

Rand Merchant Bank PABX / Call Centre /

Voicemail

ISOS PABX / Call Centre /

Voicemail

PABX / Call Centre /

Voicemail / CTI / Call

Recording / UM

PABX / Voicemail

PABX / Call Centre /

Voicemail

Dealer Board / Call Recording

/ UM

PABX / Call Centre /

Voicemail / UM

Whilst at Grintek Telecom I received various awards for advanced technical

support and customer deployments, and was well respected as a leading

Nortel portfolio consultant . As such, I was also certified as a Nortel

Technical Trainer .

I also received various incentive awards for delivering on service beyond

that requested by the organization . I also have numerous letters from

customers sent through to Grintek Telecom attesting to the service I

delivered to them .

Electronic / Telecommunication Technician 1996-1999

African Explosives and Chemicals LTD

Advanced support to plant automation electronics environment, that

included :

Advanced Circuit Level repair ( Radio and Specialised Circuitry )

Alcom, Foxconn etc.

Support and reparation of security network

Sasco

Custom electronic design

My duties included the support, provisioning ( expansions and upgrades )

to a 3000 port Siemens Hicom PABX to provide mission critical telecom

services to AECI .

Highlights :

. Certification as Advanced Support Engineer on Siemens Hicom - 3x3, 342, 372 . 392 ( Top off class graduation )

. Design of first automated explosives doping process control system (

electronic ) that ensured improved product quality and allowed

integrated management via Scada plant control platform . Design

ratified by original OEM .

Engineering Technician 1991-1995

Transtel

Initial three years spent in completing my National Diploma ( 18 month

specialized telecommunications training and practicals ) on Electronic

Exchanges, Radio, Data and Microwave Networks .

Once qualified I was deployed to the field and provided support on various

multi-faceted telecommunication networks including :

Radio and Microwave Networks

Analog and Digital Transmission equipment

Electronic Exchanges ( Philips / Alcatel / TLC 10

)

Service delivery was measured against tight Service Level Agreements, to a

multi-national public sector organisation, in a high pressure environment

.

Support required advanced troubleshooting skills, and included circuit

board repairs, as well as the management of junior support staff .

SUMMARY of QUALIFICATIONS

National Diploma Electrical Engineering ( Light Current )

1991 - 1994

Witwatersrand Technicon

Digital Systems T1 * Digital Systems T2 Digital Systems T3 *

Electronics T1 Electronics T2 Electronics T3 *

Electrical Engineering T1 Electrical Engineering Radio Engineering T3

T2 *

Industrial Technology T1 * Industrial Technology Metrology T3

T2

Communications Basic T1 Mathematics T2 Electronic

Communications English T1 Telecommunication T2 Measurements T3

Mathematics T1 Mathematics T3

Microwave T3

* Distinctions

B-Tech Bridging Course 1995 - onwards

Vaal Technicon

Communication

S3 *

Business Management S2 *

Design Project

S3

* Distinctions

B-Tech 1999 - onwards

Technicon SA / Pretoria Technicon

Engineering Management b-Tech *

Computer Networks b-Tech *

Satellite Communication b-Tech *

* Distinctions

IT Related

MCSE 2000 Core Attended

MCP Completed

MCTS Completed

MCSE 2003 In progress *

Exams Completed :

70-293 Planning and Maintaining a Microsoft Windows Server 2003

Network Infrastructure

70-291 Implementing, Managing, and Maintaining a Microsoft Windows

Server 2003 Network Infrastructure

70-298 Designing Security Windows Server 2003 Network

70-620 Configuring Vista Client

74-924 Office Communications Server 2007 - U.C. Voice certification

70-638 Microsoft Office Communications Server 2007: Configuration

A + Certified

I-Net + Attended

ICND ( CCNA ) Attended

CTT+ Attended

N+ Attended

Voice Ignite Attended / Intructor Level

VoIP Technology

Attended

Nortel 1999 - onwards

Nortel Certified Account Certified

Specialist

Nortel Certified Support Certified

Specialist

Nortel Certified Design Certified

Specialist Certified

Nortel Certified Design Expert Certified

Certified

Nortel Certified Technology

Specialist

Nortel Certified Technology

Expert

Nortel Meridian and Succession ( Now CS 1000 )

. Nortel Succession 1000 I&M

. Succession Survivable Branch Office

. Nortel CS1000E Delta for CS1000M/S Engineers Rel. 4.5

. Nortel CS1000E Installation and Configuration Rel. 4.5

. Nortel IP Line and Trunk I&M 3.0

. Meridian 1 Small Switch Installation and Maintenance

. Meridian 1 Basic Rate Access

. Meridian 1 Networking dial Plans

. Meridian 1 Networking Features

. Meridian 1 Primary Rate Installation and Maintenance

Nortel Contact Centre Technologies

. CCMS Installation and Configuration Rls. 6.0

. CCMA Administration and Management Rls. 6.0

. Symposium Upgrade 3.0/4.0 to 4.2

. Symposium Web Client

. Symposium Web Centre Portal 4.0

VoIP Technologies

. VoIP Technologies

. Advanced VoIP Technologies for Design and Support

Nortel Data

. Passport 8600 Installation and Configuration

. Passport 4400 Installation and Configuration

Nortel Multimedia Communication Servers

. Nortel Multimedia Communication Server 5100 Installation Rel. 3

. Nortel Multimedia Communication Server 5100 Administration and

Maintenance Rel. 3

Nortel IVR and Speech Recognition

. Periphonics VPS/IS SLM

. Periphonics Introduction to VPS/IS

. Periphonics Peri Producer in VPS/IS Environment for programmers

. Nortel Media Processing Server Boot camp

Nortel SMB Solutions

. BCM 2.5 Installation and Maintenance

. BCM 2.5 Call Centre

. BCM 2.5 Data

. BCM 2.5 Advanced Voice Programming

. BCM 2.5 Voice Messaging

. BCM 3.7 Installation and Configuration

. BCM 50 Boot Camp Version 1.0 / 2.0 / 3.0

Nortel Management Solutions

. OTM Applications Installation and Maintenance Rel.3

. OTM Applications and web Services Rel. 3

. OTM Billing Rel. 3

Siemens 1996

Siemens Hicom H 300 PABX Certified

Advanced Siemens Hicom H300 Certified

PABX

Esselen Park College 1991 - 1994

Supervisory Interpersonal Skills

Introduction to Data Communications

Batteries and Chargers

Introduction to End Equipment

Cables ( Aerial + Underground )

Introduction to Electronic Exchanges

Multi Channel Carriers

Introduction to Electronics

Radio Course

Introduction to Programmable Hardware

High School

Springs Boys High School 1986 - 1990

Mathematics English

Afrikaans Geography

Science Biology

. Graduated with Academic Honours

. Prefect

Extramural Activities Public Speaking

Rugby

Cricket

Sundry 1999 - onwards

Citrix AG 1000 I & M Mettoni / Datapulse

Microchip PIC Programming Farsoft Computer CC

TCP/IP Grintek Telecom

Introduction to LAN / WAN Grintek Telecom

Personal Information

Identity Number 730-***-**** 089

Date of Birth 5 April 1973

Marital Status Married

Nationality South African

Criminal record None

Health Excellent

Languages English / Afrikaans -

Dependents Excellent

Samantha-Lee ( Daughter )

Car License Demi-Lee ( Daughter )

Yes

ReferenceS

Name Neville Quintin

Organisation Atio Corporation

Designation Sales Director

E-mail abkt1r@r.postjobfree.com

Phone

Relationship +27 (0-82-773-****

Business Unit

Executive

Name Beno t Leridon

Organisation Alcatel-Lucent EMEA

Designation Business

E-mail Development

Phone

Relationship +33 (0)1 30770870

EMEA Pre-Sales

Manager

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