Sales Customer
Resume:
Curriculum Vitae
Morn Pretorius
[pic]
Unit 52 Glen Eagles
Uys Road
Edenglen
Mobile: +27 (0-83-554-****
Email: ******@*********.***
***************@*******.***
SIP: ******@*********.***
***************@*******.***
Career Progression
Technology Solutions Professional 2009 - Present
Microsoft Corporation
Employed as a technical specialist on Microsoft Unified Communications
driving their Unified communications Product Portfolio across MEA :
Office communications Server 2007 R1 / R2
Exchange Unified Messaging ( Exchange 2007 / 2010 )
Job specific functions include :
Incubating / building out Microsoft Unified Communications via :
1. Partner enablement ( Voice Ignite training and Level 400 technical
support ) ;
2. Customer advocacy ( UC Compete efforts ), driving the Microsoft
Unified Communications stack against traditional VoIP vendors to
secure Microsoft market share ( demonstrable track record ) -
impressive Tier 1 customer listing with thousands of UC seats attached
.
3. Augmenting the Microsoft UC portfolio to deliver on Enterprise Turnkey
functionality by addressing and securing :
1. Call Recording for Microsoft UC
2. Call Billing for Microsoft UC
3. Gateway vendor partnerships
4. Microsoft UC end point partnerships
5. Support for specialist customer requirements i.e. SIP DECT, VoWLAN, Single number FAX, Analog Terminal Adapters etc . )
4. Architectural design of customer UC deployments ( customer consulting
)
5. Public speaking and product evangelism
6. Local support activities of the Microsoft UC stack, i.e.
certification, SIP trunking etc.
7. Proof of concepts to demonstrate Microsoft UC fit and functionality
TECHNICAL CERTIFICATIONS :
. Microsoft Certified Systems Engineer
. Microsoft Certified Professional
. Microsoft Certified Technical Specialist
. Microsoft Office Communications Server 2007 - U.C. Voice Certification
. Microsoft Office Communications Server 2007: Configuration
ToIP Pre-sales 2008 -
2009
Nortel
Engaged as a pre-sales specialist on the Nortel product portfolio as it
relates to :
Nortel Contact Centre Solutions Symposium,
Contact Centre 6.0
Nortel IVR and Speech Recognition Periphonics
, MPS
Nortel VoIP and TDM PABX
Communication Server, Meridian
Nortel Voicemail and Unified messaging Call Pilot
Nortel Unified Communications MCS
5100, and Microsoft OCS
Nortel SMB Portfolio
SCS 500, BCM, LAN, routing etc.
Nortel Call Recording
Nortel Hospitality suite
HMS 400
Recognised as top Nortel consultant across Nortel applications stack in
Sub-Saharan Africa .
Job specific functions include :
Partner enablement ( Product Training, New Product Introduction, Level
400 technical support )
Customer advocacy ( Compete efforts ), positioning the Nortel portfolio
against competitors to secure market share by addressing customer pain
points, demonstrating ROI, product fit and best in class performance (
demonstrable track record ) ;
Architectural design of customer deployments ( customer consulting ) -
encompassing backend integration, VoIP / Contact Centre design,
including network and security ;
Public speaking and product evangelism ( published articles in local
media )
Local support activities of the Nortel Product Portfolio, i.e.
certification for local market .
Proof of concepts to integrate Nortel assets into customer environments
to demonstrate functionality, fit for purpose etc.
Furthermore, I operated the Nortel South Africa Demo Centre and also
successfully built and hosted the Nortel roadshows at various trade fairs
and road shows across SA .
As a pre-sales consultant I assisted many of our customers in formulating
their multi-year communications and collaboration strategies achieving the
status of trusted business advisor .
TECHNICAL CERTIFICATIONS :
Nortel Certified Account Specialist Certified
Nortel Certified Support Specialist Certified
Nortel Certified Design Specialist Certified
Nortel Certified Design Expert Certified
Nortel Certified Technology Specialist Certified
Nortel Certified Technology Expert Certified
Product Manager Nortel
2005 - 2007
Atio Corporation
Recruited by Atio Corporation to build their Nortel Business Unit from
scratch . Product portfolio built included :
Nortel Contact Centre Solutions
Nortel IVR and Speech Recognition
Nortel VoIP and TDM PABX
Nortel Voicemail and Unified messaging
Nortel Unified Communications
Nortel SMB Portfolio
Nortel Call Recording
Nortel Hospitality suite
Nortel Data ( LAN, WAN, wireless, Security, specialist i.e. Firewalls
etc. )
Job specific functions include :
Nortel Product Management and New Product Introduction ( Product
Training, New Product Introduction, Level 400 technical support )
Customer advocacy ( Compete efforts ), positioning the Nortel portfolio
against competitors to secure market share by addressing customer pain
points, demonstrating ROI, product fit and best in class performance (
demonstrable track record ) ;
Architectural design of customer deployments ( customer consulting ) -
encompassing backend integration, VoIP / Contact Centre design,
including network and security ;
Public speaking and product evangelism ( Contact Centre roadshows etc. )
Proof of concepts to integrate Nortel assets into customer environments
to demonstrate functionality, fit for purpose etc.
My tenure at Atio Corporation resulted in my being selected for their
exclusive executive development program .
I unfortunately left Atio Corporation to join Nortel where I would be
tasked with driving local competitive efforts across the Nortel product
range .
Some of the customers I had installed / commissioned include :
Projects Kodak SA BCM VoIP / Call Centre /
Voicemail / UM
Dialogue Communications PABX / Voicemail
Primecure PABX / Call Centre /
Voicemail / UM
Interactive Voice Response
Infinex Call Recording
BCM VoIP / Voicemail / UM
PABX / Call Centre /
Voicemail / UM
Senior Systems Specialist 1999 - 2005
Grintek Telecom
Pre-Sales design of advanced VoIP, Contact Centre, CTI and Messaging
solutions to enterprise customers .
Nortel Product Management within Grintek Telecom across :
Nortel Contact Centre Solutions
Nortel IVR and Speech Recognition
Nortel VoIP and TDM PABX
Nortel Voicemail and Unified messaging
Nortel Unified Communications
Nortel SMB Portfolio
Nortel Call Recording
Nortel Hospitality suite
Some of the customers I have installed / commissioned include :
Projects Microsoft SA PABX / Call Centre /
Voicemail / UM
RCI SA PABX / Call Centre /
Voicemail / UM
Department of Communications VoIP PABX
PABX / Call Centre /
Hilti Voicemail
ORCA PABX / Call Centre /
IMS Voicemail / UM
Standard Chartered / ING
Mustek SA PABX / Dealer Board /
Telecel Benin Voicemail
Supergroup PABX / Call Centre /
Voicemail / UM
E-Trade PABX / Call Centre /
Mobil Voicemail
Clover / Danone VoIP PABX / Call Centre /
Voicemail
United Nations Call Recording / UM
Rand Merchant Bank PABX / Call Centre /
Voicemail
ISOS PABX / Call Centre /
Voicemail
PABX / Call Centre /
Voicemail / CTI / Call
Recording / UM
PABX / Voicemail
PABX / Call Centre /
Voicemail
Dealer Board / Call Recording
/ UM
PABX / Call Centre /
Voicemail / UM
Whilst at Grintek Telecom I received various awards for advanced technical
support and customer deployments, and was well respected as a leading
Nortel portfolio consultant . As such, I was also certified as a Nortel
Technical Trainer .
I also received various incentive awards for delivering on service beyond
that requested by the organization . I also have numerous letters from
customers sent through to Grintek Telecom attesting to the service I
delivered to them .
Electronic / Telecommunication Technician 1996-1999
African Explosives and Chemicals LTD
Advanced support to plant automation electronics environment, that
included :
Advanced Circuit Level repair ( Radio and Specialised Circuitry )
Alcom, Foxconn etc.
Support and reparation of security network
Sasco
Custom electronic design
My duties included the support, provisioning ( expansions and upgrades )
to a 3000 port Siemens Hicom PABX to provide mission critical telecom
services to AECI .
Highlights :
. Certification as Advanced Support Engineer on Siemens Hicom - 3x3, 342, 372 . 392 ( Top off class graduation )
. Design of first automated explosives doping process control system (
electronic ) that ensured improved product quality and allowed
integrated management via Scada plant control platform . Design
ratified by original OEM .
Engineering Technician 1991-1995
Transtel
Initial three years spent in completing my National Diploma ( 18 month
specialized telecommunications training and practicals ) on Electronic
Exchanges, Radio, Data and Microwave Networks .
Once qualified I was deployed to the field and provided support on various
multi-faceted telecommunication networks including :
Radio and Microwave Networks
Analog and Digital Transmission equipment
Electronic Exchanges ( Philips / Alcatel / TLC 10
)
Service delivery was measured against tight Service Level Agreements, to a
multi-national public sector organisation, in a high pressure environment
.
Support required advanced troubleshooting skills, and included circuit
board repairs, as well as the management of junior support staff .
SUMMARY of QUALIFICATIONS
National Diploma Electrical Engineering ( Light Current )
1991 - 1994
Witwatersrand Technicon
Digital Systems T1 * Digital Systems T2 Digital Systems T3 *
Electronics T1 Electronics T2 Electronics T3 *
Electrical Engineering T1 Electrical Engineering Radio Engineering T3
T2 *
Industrial Technology T1 * Industrial Technology Metrology T3
T2
Communications Basic T1 Mathematics T2 Electronic
Communications English T1 Telecommunication T2 Measurements T3
Mathematics T1 Mathematics T3
Microwave T3
* Distinctions
B-Tech Bridging Course 1995 - onwards
Vaal Technicon
Communication
S3 *
Business Management S2 *
Design Project
S3
* Distinctions
B-Tech 1999 - onwards
Technicon SA / Pretoria Technicon
Engineering Management b-Tech *
Computer Networks b-Tech *
Satellite Communication b-Tech *
* Distinctions
IT Related
MCSE 2000 Core Attended
MCP Completed
MCTS Completed
MCSE 2003 In progress *
Exams Completed :
70-293 Planning and Maintaining a Microsoft Windows Server 2003
Network Infrastructure
70-291 Implementing, Managing, and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure
70-298 Designing Security Windows Server 2003 Network
70-620 Configuring Vista Client
74-924 Office Communications Server 2007 - U.C. Voice certification
70-638 Microsoft Office Communications Server 2007: Configuration
A + Certified
I-Net + Attended
ICND ( CCNA ) Attended
CTT+ Attended
N+ Attended
Voice Ignite Attended / Intructor Level
VoIP Technology
Attended
Nortel 1999 - onwards
Nortel Certified Account Certified
Specialist
Nortel Certified Support Certified
Specialist
Nortel Certified Design Certified
Specialist Certified
Nortel Certified Design Expert Certified
Certified
Nortel Certified Technology
Specialist
Nortel Certified Technology
Expert
Nortel Meridian and Succession ( Now CS 1000 )
. Nortel Succession 1000 I&M
. Succession Survivable Branch Office
. Nortel CS1000E Delta for CS1000M/S Engineers Rel. 4.5
. Nortel CS1000E Installation and Configuration Rel. 4.5
. Nortel IP Line and Trunk I&M 3.0
. Meridian 1 Small Switch Installation and Maintenance
. Meridian 1 Basic Rate Access
. Meridian 1 Networking dial Plans
. Meridian 1 Networking Features
. Meridian 1 Primary Rate Installation and Maintenance
Nortel Contact Centre Technologies
. CCMS Installation and Configuration Rls. 6.0
. CCMA Administration and Management Rls. 6.0
. Symposium Upgrade 3.0/4.0 to 4.2
. Symposium Web Client
. Symposium Web Centre Portal 4.0
VoIP Technologies
. VoIP Technologies
. Advanced VoIP Technologies for Design and Support
Nortel Data
. Passport 8600 Installation and Configuration
. Passport 4400 Installation and Configuration
Nortel Multimedia Communication Servers
. Nortel Multimedia Communication Server 5100 Installation Rel. 3
. Nortel Multimedia Communication Server 5100 Administration and
Maintenance Rel. 3
Nortel IVR and Speech Recognition
. Periphonics VPS/IS SLM
. Periphonics Introduction to VPS/IS
. Periphonics Peri Producer in VPS/IS Environment for programmers
. Nortel Media Processing Server Boot camp
Nortel SMB Solutions
. BCM 2.5 Installation and Maintenance
. BCM 2.5 Call Centre
. BCM 2.5 Data
. BCM 2.5 Advanced Voice Programming
. BCM 2.5 Voice Messaging
. BCM 3.7 Installation and Configuration
. BCM 50 Boot Camp Version 1.0 / 2.0 / 3.0
Nortel Management Solutions
. OTM Applications Installation and Maintenance Rel.3
. OTM Applications and web Services Rel. 3
. OTM Billing Rel. 3
Siemens 1996
Siemens Hicom H 300 PABX Certified
Advanced Siemens Hicom H300 Certified
PABX
Esselen Park College 1991 - 1994
Supervisory Interpersonal Skills
Introduction to Data Communications
Batteries and Chargers
Introduction to End Equipment
Cables ( Aerial + Underground )
Introduction to Electronic Exchanges
Multi Channel Carriers
Introduction to Electronics
Radio Course
Introduction to Programmable Hardware
High School
Springs Boys High School 1986 - 1990
Mathematics English
Afrikaans Geography
Science Biology
. Graduated with Academic Honours
. Prefect
Extramural Activities Public Speaking
Rugby
Cricket
Sundry 1999 - onwards
Citrix AG 1000 I & M Mettoni / Datapulse
Microchip PIC Programming Farsoft Computer CC
TCP/IP Grintek Telecom
Introduction to LAN / WAN Grintek Telecom
Personal Information
Identity Number 730-***-**** 089
Date of Birth 5 April 1973
Marital Status Married
Nationality South African
Criminal record None
Health Excellent
Languages English / Afrikaans -
Dependents Excellent
Samantha-Lee ( Daughter )
Car License Demi-Lee ( Daughter )
Yes
ReferenceS
Name Neville Quintin
Organisation Atio Corporation
Designation Sales Director
E-mail ********@****.**.**
Phone
Relationship +27 (0-82-773-****
Business Unit
Executive
Name Beno t Leridon
Organisation Alcatel-Lucent EMEA
Designation Business
E-mail Development
Phone
Relationship +33 (0)1 30770870
EMEA Pre-Sales
Manager
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