Customer Service Manager
Resume:
JESSICA LEITCH
abkt1l@r.postjobfree.com
**** **** *** ******, **********, CA 95608
SENIOR AUDITOR AND CONSULTANT
Senior Auditor and Consultant Professional successful at planning and
conducting performance, financial and compliance audit projects; providing
consulting services to the organization's management and staff; and
providing input to development of the Annual Audit Plan. An intelligent
and articulate individual who can relate to people at all levels of an
organization and possesses the communication skills necessary to acquire
high customer survey scores. Highly motivated individual who demonstrates
initiative and works effectively in complex global organizations,
satisfying the needs of diverse constituents, and often working under the
pressure of competing and sometimes conflicting priorities. I am seeking a
challenging position that will utilize my acquired experience and
commitment to excellence with room for growth.
Key qualifications include:
. CPA candidate with all four parts of the exam and CA Ethics Exam passed,
Form E requirements completed
. Results-oriented professional with over 10 years of experience
. Excellent analytical and problem solving skills with ability to work on
multiple tasks and deadlines
. Strong communication skills, both verbal and written
. Self initiator, undertakes self-development activities and volunteers
regularly
. Seeks increased responsibility, is an active learner and objective
critical thinker
. Maintains an excellent working relationship with co-works and can quickly
adapt to any situation
. Effective and efficient manager of time who is well organized, focused,
creative, and analytical
. Knowledge of technology and information systems and processes
. Highly ethical in the application of principals and standards that guide
behavior within an organization
. "Big Picture" perspective
PROFESSIONAL EXPERIENCE
Intermittent Contract Work June 2009 - Current
Currently: Macias Gini & O'Connell, LLP -Public Accounting Practice
Windows 7, Caseware, PPC, Compass, Outlook
Previously: Performed various audit projects
Studied for the C.P.A. exam & Assisted family member with
patient care during illness
Aerojet, Gencorp March 2009 - June 2009
Internal Audit Specialist and Consultant
. Performed Sarbanes Oxley compliance testing at various locations
. Windows XP, MS Office (Word, Excel, Access, and PowerPoint), TeamMate
Audit Software, Outlook
Catholic Healthcare Audit Network (CHAN) May 2008 - March 2009
Internal Audit Manager
. Worked independently on all phases of the internal audit engagements
including planning, coordinating, preparing audit programs, reviewing
audit findings with hospital Directors, VP, CFO, COO and Presidents, and
collaborating action plans and acquiring a strong support system
. Performed operational, compliance, and financial audits for CHAN's
client; Catholic Healthcare West (CHW)
. Identified operational improvements, cost savings and revenue
enhancements at hospital locations
. Identified revenue opportunities and recovered net revenue within each
audit
. Implementation of recommendations over revenue capture controls resulted
in the generation of net revenue within two months of the review in a
department with past long term revenue losses
. Performed the Annual Risk Assessment for purposes of developing the
Annual Audit Plan
. Identified, analyzed, and communicated areas of client business
improvement identified during audit testing and financial analysis
. Maintained Audits on an automated audit database (in house software
format)
. Worked independently on most audits however each audit required me to
maintain a rapport with staff at all levels
. Worked with executive management to develop corrective action plans and
performed follow-up activities to ensure the deficiencies identified were
corrected
. Windows XP, MS Office (Word, Excel, Access, and PowerPoint), ACL (Data
Extraction and manipulation), Internal Audit Software, Outlook
EdFund June 2004 - May 2008
Senior Internal Auditor
. Responsible for all phases of the internal audit engagements including
planning, coordinating, preparing audit programs, reviewing audit
findings with operating and financial managers, and recommending
corrective actions
. Conducted operational, compliance, financial, and special project reviews
. Provided recommendations on internal control structures, financial
management and operational efficiency, and accounting policies and
procedures
. Recommendations implemented ensured compliance with Federal laws
. Prepared audit reports for the review of the Audit Manager and CAE
. Performed follow-up activities to ensure the deficiencies identified were
corrected
. Worked independently on most audits however each audit required me to
maintain a rapport with staff at all levels
. Developed departmental procedures and IIA Quality Assessment Review Plan
(QAR) resulting in an IIA
. Developed and executed the Bi-annual Risk Assessment and annual audit
plan
. Windows Professional, MS Office (Word, Excel, Access, and PowerPoint),
ACL (Data Extraction and manipulation), GroupWise
Perry-Smith LLP, Sacramento County, Sacramento CA August 1999 - April 2004
Senior Audit & Assurance Services
. Provided audit and business advisory assurance services to clients that
include education agencies, employee benefit plans, insurance pools, not-
for profit entities, Title & Escrow Companies, and financial
institutions.
. Engagements: Audit, Review, Operational Reviews, Loan File Reviews,
Business Valuation Services, Financial Consulting, and other Special
Engagements
. Responsible for all phases of audit, review, and special project
engagements including planning, coordinating, supervising, and reviewing
. Supervised between one and five additional staff on each engagement
. Developed staff skills through industry training, on the job training,
supervision, performance evaluations, and mentoring
. Developed audit plans, revised audit programs and developed standardized
workpapers to increase efficiency and quality of work on audit
engagements
. Prepared and review financial statements and footnote disclosures
. Participated in firm recruiting events
. Windows, MS Office (Word, Excel, Access, and PowerPoint), Audit Software
(Lotus Notes, CaseWare, GoSystems and Fast Advantage), Tax Software
(LaCerte, BNA for fixed asset depreciation), Outlook
Longs Drugs Stores, Sonoma County and Chico, CA April 1991 - August 1999
Customer Service Representative/bookkeeper
. Performed diversified duties in: Bookkeeping, Employee Training, Time
Management, and Customer service
EDUCATION AND CERTIFICATION
CPA candidate License Number Pending
California State University Chico, Chico CA
B.S. ~ Business Administration Option in Accounting
ACL 105: Foundations of ACL: Concepts and Practices February 2008
IIA Quality Assurance Review Certificate December 2006
PROFESSIONAL AFFILIATIONS
California Society of Certified Public Accountants (CAL CPA)
Institute of Internal Auditors (IIA)
References available upon request
Contact this candidate