Customer Service High School

480-***-****

abkt1e@r.postjobfree.com

Objective: Obtain a position where I can use my current knowledge to excel

and gain more experience in a related field while continuing my education.

Qualities and Skills

. Strong customer service and communication skills

. Professional demeanor and meticulous

. Organized, punctual, and self motivated

. Advanced on computer use, data entry, software, and hardware

. Very familiar with internet technologies and Windows operating systems

Work Experience

Technical Support Specialist - Technisource, contractor for Wells Fargo,

Chandler, AZ (1/10 to 08/10)

. Handled inbound user calls in a tier 1 IT corporate environment for

Wells Fargo and Wachovia employees in need of system support

. Troubleshot various software in a Windows XP based environment

. Diagnosed and troubleshot VPN, domain, and network connectivity issues

. Reset and issued temporary passwords of user accounts in active

directory

. Tracked calls by creating problem tickets for user issues or escalated

problem tickets

. Installed/uninstalled software on end user machines

. Dispatched vendors to retail or corporate locations for hardware

malfunctions

Technical Customer Support Representative - Comcast, Pittsburgh, PA (2/08

to 6/09)

. Handled inbound customer calls as a cable industry support agent for

cable television, voice, and high-speed internet products and services

. Assisted with various internet issues including connectivity problems,

wireless networking, e-mail issues and setup, online billing; phone

issues including no dial tone, number porting; cable issues including

no picture, no audio, remote programming

. Scheduled field technicians, created trouble tickets, and set

expectations for escalations

. Sold, up-sold, and educated customers on different products and

services

. Handled billing inquiries and payment processing

Convenience Store Clerk - Safeway, Florence, AZ (4/07 to 1/08)

Theater Usher - Regal Entertainment Group, Hagerstown, MD (4/06 to 12/06)

Warehouse Associate - Target Distribution, Chambersburg, PA (4/05 to 8/05)

Theater Attendant - R/C Theatres, Hagerstown, MD (9/02 to 8/04)

Education

Hagerstown Community College, Hagerstown, MD, 2005

. Completed 9 credits

Shippensburg University, Shippensburg, PA, 2004 - 2005

. Completed 18 credits

Williamsport High School, Williamsport, MD, 2000 - 2004

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