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Customer Service High School

Location:
Fayetteville, NC, 28314
Posted:
September 23, 2010

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Resume:

Tracy Yvette Vann

**** ****** **** *****

Fayetteville, NC 28314

910-***-****

OBJECTIVE:

Employment with a progressive organization where I can utilize my education

and experience to it's fullest.

PREVIOUS EXPERIENCE:

12/09 - Present Stepping Stones Group Homes, Inc.

Residential Technician (Fayetteville, NC)

Responsibilities include utilizing team-based concepts in the day-to-

day coordination, supervision and provision of residential services to

individuals with disabilities in a group home setting.

7/09 - 12/09 Commonwealth of Virginia - Department of Medical

Services

Personal Attendant (Richmond, VA)

Responsibilities included providing day-to-day personal care to a

specific client suffering from ALS. Daily care included daily personal

hygiene that included bathing, dressing, brushing teeth and combing hair;

cooking and feeding of client; transporting client to and from appointments

and errands; daily household cleaning and washing and folding clothes.

4/02 - 07/08 North Carolina Department of Transportation

Right of Way Agent I (Fayetteville Office)

Responsibilities includes acquiring right of way for highway

construction; contacting and negotiating with property owners of right of

way to be acquired; interpreting highway right of way and construction

plans and cross-sections; computing relocation housing payments for owners

and tenants; making monetary offers based on approved appraisals and

damages; hears and considers the views and opinions of property owners;

preparing legal instruments of conveyance describing areas of right of way

to be acquired; interpreting and conveying federal, state and local laws

and regulations concerning the acquisition of highway right of way;

relocating displaced persons, businesses, graves and signs due to right of

way acquisition; selling residue property belonging to the State of North

Carolina; appropriate customer service action taken on inquiries from

sources within and outside the Department of Transportation; attend public

hearings on upcoming highway projects; preparing claims for payment;

training new employees.

4/96 - 4/02 North Carolina Department of Transportation

Right of Way Agent I (Raleigh Office)

Responsibilities included checking right of way claims, title of

opinions, instruments of conveyance and A.G. information forms for

accuracy; submitting final report claims for payment; preparing legal maps

for condemnation proceedings as required by the Attorney General's office;

reviewing and correcting closing claim packages; maintaining office records

and plans of all current right of way projects; appropriate customer

service action taken on inquiries from sources within and outside the

Department of Transportation; training new employees.

7/95 - 4/96 North Carolina Department of Transportation

Processing Assistant III (Raleigh Office)

Responsibilities included opening and distributing mail; maintaining

all highway project, secondary road, improvement and addition files;

finalizing open claims by

consent judgment, attorney bill or close out and file accordingly;

maintaining all active claim files; creating new files from appraisals or

right of way claim reports; filing all correspondences in active claim

files; processing payroll; maintaining travel logs for all state vehicles;

maintaining accrued leave balances for all state employees; processing

forms for reimbursement of travel expenses and phone bills.

11/90 - 11/94 City of Yonkers Municipal Housing Authority

Tenant Relations Aide (Yonkers, NY)

Responsibilities included typing bid specifications; scheduling and

conducting Pre-Construction conferences between the Housing Authority,

architects and prospective contractors; conducting bid openings for

upcoming contracts; handling all insurance claims regarding accidents and

injuries occurring on Housing Authority property; making reference calls

for all prospective contractors; collecting all fees for bid packages and

kept accurate records of all monies received; checking bid packages for

compliance with H.U.D. regulations; submitting legal notices to local

newspapers announcing upcoming bid projects; compiling Minority Business

Enterprises survey for H.U.D. compliance twice yearly; typing and

submitting grant packages to H.U.D. for approval; limited reception duties.

1/95 - Present Fayetteville Cumberland County Parks & Recreation

Department

Field Supervisor/Recreation Assistant (Seasonal)

Responsibilities include maintaining the scorebook and scoreboard

during athletic competitions such as wrestling, basketball and softball;

maintaining and storing all athletic equipment.

EDUCATION

Pine Forest High School

525 Andrews Road

Fayetteville, NC 28301

910-***-****

Attended: 6/82 - 5/84 Received high school diploma

UNC at Pembroke

Office of Admissions

P. O. Box 1510

Pembroke, NC 28372

910-***-****

Attended: 6/84 - 5/88 Received B.S. Degree in Business

Administration

SKILLS

North Carolina Notary Public

Microsoft Word

Microsoft Access

Microsoft Excel

Personal Computer

Copier

Facsimile Machine

Scanner

Postage Machine

PERSONAL SUMMARY

Being a reliable, hardworking and dedicated individual, I look

forward to a satisfying and rewarding career.



Contact this candidate