Customer Service Quality Assurance
Resume:
Joseph Hainsworth
Phone: 228-***-****
D'Iberville, MS 39532
Alt. Tel.: 228-***-****
E-Mail:abksyd@r.postjobfree.com
Objective: To apply my advanced training and experience to increase the
efficiency and effectiveness of the company's claims and requiting
processes.
Summary of skills and Qualifications:
. Extensive and diverse experience in administrative processes ranging
from entry level clerical duties to intermediate level office support
duties to advanced level administrative responsibilities.
. Exemplary leadership skills, communication, and customer service
skills
. Capable of the schedule production, creation and organization of
meetings and presentations for a variety of situations including but
not limited to professional and recreational endeavors.
. Efficient, dedicated, and disciplined in time management skills making
me highly effective in completing tasks under the most challenging
conditions.
. Highly effective customer service and interpersonal skills allow me to
make a positive contribution as a team member, team leader or
independently
. Proficient skills in Microsoft software (Word, Excel, PowerPoint,
Outlook etc.)
Work Experience:
2006-2009Admissions Assistant
University of South Alabama College of Medicine- Mobile, Alabama
Responsibilities
Managing multiple phone lines simultaneously
Scheduling Appointments
Reviewing applications
Coordinating meetings
Record Management
Completing office errands
Purchasing office supplies
Student Advising
Processing 700+ applications per interview season
Monitoring all of director's incoming and outgoing communications
and preparing correspondence
Data Entry
Trouble shooting office equipment
Maintaining organized work environment
Collaborating with staff to increase productivity of office
processes
Producing informational packets
. 2005-2006 Hard Cash Clerk
Hardes Restaurant, D'iberville MS
Responsibilities
*Provided remarkable customer service for one of the nation's largest
restaurant chains, located in the Southern and Midwestern regions of the
United States.
Customer service
Managing phones
Handling Hard Cash
Receiving and filling orders
Maintaining front end
Stocking front counter area
Sales and promotion of feature items
Quality assurance
. 2004-2005 Direct care worker
South Mississippi Regional Center, Gautier MS
Responsibilities
*Supervised 10-15 Co-ed clients for a for the state of Mississippi's
largest comprehensive service centers administered by the Mississippi Dept.
of Mental Health
Supervising clients in day-to-day activities
Orienting clients of appropriate behaviors
Advising clients in all areas of daily living
Insuring clients followed proper instructions
Carrying out facility policies, rules, and regulations
Adhering to all safety regulations
Demonstrating compliance with HIPAA laws and Universal
precautions
. 2002-2004 Houseman
Imperial Palace Hotel and Casino, Biloxi MS
Responsibilities
*Maintained the quality appearance and services of a 2,640 room hotel
owned and operated by Harrah's Imperial Palace Corporation a subsidiary of
Harrah's Entertainment.
Maintaining orderly and clean work space
Stocking work area with supplies
Customer Service
Waste Disposal
Providing general room service duties
Answered questions regarding hotel promotions and events as
needed
Educational Background:
. 2008-2010 University of South Alabama
Masters of Science in Occupational Therapy
Degree N/A 64/94 credit hours completed Cumulative GPA: 3.0
. 2006-2008 University of South Alabama
Bachelor of Science in Health Professions
Degree completed Cumulative GPA: 3.33
Thank you for taking the time to review my qualifications. I will be
looking forward to your call. I will be available to talk any time during
the day or night. I would appreciate the opportunity to interview and
answer any questions that you may have.
Sincerely Yours,
Joseph A. Hainsworth
Honors/Awards:
. Abenefoo Kuo Honor society
. 2X President's List Honor Student
. 4X Dean's List Honor Student
Professional/Personal References:
Veronica Niter
Relationship Status: Friend
Occupation: Student recruiter, DeVry Institute Atlanta, GA
Years Known: 7
Contact Information: 251-***-****
Email: abksyd@r.postjobfree.com
Kenneth Barney
Relationship Status: Friend
Occupation: Clerk Hertz Rental Cars
Years Known: 5
Contact Information: 228-***-****
Email: abksyd@r.postjobfree.com
Kenna Daniels
Relationship Status: Friend
Occupation: Student accounting associate
Years Known: 5
Contact Information: 228-***-****
Email: abksyd@r.postjobfree.com
Professional Networking Sites:
1) http://www.resumebucket.com/jhainsworth
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