Customer Service Manager

Experience

pAUL wAGERS

****- ******* ***** ***** ********** WARREN, MI

Inventory Control Specialist/Scheduling Asst.

Follow cycle count schedules and resolve any disparities

with CMS (computerized) inventory vs. physical inventory.

Reconcile CMS inventories vs. Outside Processor

inventories.

Provide technical support for Scheduling, Production and

Shipping/Receiving on a 24hrs basis.

Expedite materials needed for Lean Production (Kan-Ban),

including but not limited to contacting vendors,

receiving material in CMS after normal shipping &

receiving hours and resolving any issues with EDI sent by

vendor.

Process/validate EDI incoming coil receipts.

Process, correct and maintain any incompatible EDI data

on a regular basis.

Confirm, schedule, process and coordinate orders from

Ford, GM and Chrysler.

Organize, prepare and train personnel for semi-annual

physical inventory ISO/TS audits. Ensure that all

physical inventory procedures are followed during the

counting process.

2003-2006 Rite Aid Corp. Waterford, Mi

Inventory Control Specialist/Hi-Lo Driver

Maintain daily inventory data systems, cycle counts and

resolve auditing discrepancies.

Setup new inventory item master, item stock locations,

item information and packaging instructions.

Resolve discontinued inventory items issues; prepare

discontinued items for sale and shipment.

Pull and deliver product to proper locations within the

plant for daily shipment.

1996-2003 CPM Electronics Roseville, Mi

Senior Buyer

Administration: Maintain inventory pricing, maintain

production schedule, review receiving procedures,

maintain standard material information, and review

pre-released prints for engineering.

Purchasing: Procure material for projects; negotiate

pricing for short/long term contracts; research new

materials and send RFQ's to vendors. Audit vendors

regularly and update report card.

Expedite purchases for on time delivery to meet

production scheduling or Customer needs.

Evaluate, establish goals and train junior buyers to

maintain high standards of the purchasing department.

Experience

pAUL wAGERS

(continued

) 1994-1996 MPSI, INC. UTICA, MI

Inventory Control Specialist/Asst. Buyer

Procurement of components for Job/Kit orders.

Process MRO's and RFQ's as needed.

Schedule production and expedite as needed.

Maintain physical inventory levels, update reports,

produce vendor due date reports.

Implemented accounting/manufacturing software. Provided

training /testing for employees on use of company

software.

1992-1994 Sensor Developments, Inc. Lake Orion, Mi

Inventory Control/Scheduling Manager

Responsible for production scheduling, inventory control,

customer service, shipping and receiving.

Provided each department with scheduling reports and

expedited customer orders and needed.

Communicate with customers to provide updated order

status on weekly basis.

Organize, prepare and train personnel for semi-annual

physical inventory ISO audits. Ensure that all physical

inventory procedures are followed during the counting

process.

1987-1992 Damango Products Brighton, Mi

Purchasing/Production Control Manager

Responsible for all purchases made for our United States

and Hong Kong facilities.

Implemented and maintained Kan-Ban inventory levels for

both facilities.

Coordinated product shipments between United States and

Hong Kong facilities.

Procure material for production; negotiate pricing for

short/long term contracts; research new materials and

send RFQ's to vendors. Audit vendors on monthly basis.

Schedule production for both facilities.

Implemented Inmass/MRP Software for Inventory Control,

Production, Purchasing, WIP, Bill of Materials and

Shipping/Receiving modules.

Evaluate, establish goals, set standards and train

associates for the Production, Purchasing and Shipping &

Receiving Departments.

Experience

pAUL wAGERS

(Part time)

1974-2001 CAMERA BUG & VIDEO WATERFORD, MI

Salesman/Repair Tech.

Family owned business. Camera & TV. Salesman and Repair

technician.

1981-1986 Sight & Sound TV. Sales and Service Milford, Mi

Road TV Repairman/ Salesman

On the road repairman of TV's and Antenna installations.

Also was over the counter salesman of TV's and equipment.

Education

OAKLAND COMMUNITY COLLEGE - 24 CREDITS HOURS TOWARD AN

ASSOCIATE DEGREE IN BUSINESS.

Certificate of Training Radio & Television Repair -

Cleveland Institute of Electronics.

Hi-Lo Certification Nobel Metal Processing, Inc.

Hi-Lo Certification Rite Aid Corporation.

Trained on various portable data acquisition equipment

(RF Scanning Devices).

*Over 30 years of experience and training on various computer systems and

business software.

MS-Dos (all versions) Adobe CS4

MS Windows (all versions) Adobe Photoshop

AS-400 Adobe Dreamweaver

MS Office (all versions) Corel Word Perfect

MS Word (all versions) Corel Suite

MS Excel (all versions) Corel Draw

MS Power Point (all Corel PaintShop

versions)

MS Publisher (all versions) Corel PhotoImpact

MS FrontPage (all versions) Auto Cad

MS Access (all versions) QuickBooks

MS Expressions Studio

Inmass/MRP Accounting/Manufacturing software

M2M Accounting/Manufacturing software

CMS ERP software

Great Plains ERP software

BAAN ERP software

SAP ERP software

* a variety of other software packages

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