Janice Marie Qualls

**** ****** **** ***

Enterprise, AL 36330

334-***-****

abksuj@r.postjobfree.com

Objective

To maintain a position within a local company, in which I can utilize my banking,

loans, sales, and administration skills.

Education

* 1997-1999 Attended MacArthur State Technological College

* 1997 Graduate of New Brockton High School

Clerical Skills

* 55 WPM Typing Skills

* Extensive knowledge of Word Processing

* Word Perfect

* Microsoft Word

* Ability to maintain spreadsheet and database

* Lotus

* Microsoft Excel

* Microsoft Access

* Filing System Management

* Manual Records

* Efficient with 10 key calculator

* Copier operation and troubleshooting

* Proficient with email applications and internet browser

* Facsimile operation and troubleshooting

* Switchboard/PBX skills

Additional Skills

* Customer Relations

* Consumer Needs Analysis

* Account Retention

Work Experience

Clark Agency State Farm July 2008 to June

2010

Position: Customer Service Representative

*Marketing

*Prepare forms, policies, and endorsements

*Beginning of Day Report

*Internet Auto Leads

*Set Appointments

*Daily Reports

*Different Business Lines of Insurance

*Auto Financing

*Billing and Collections

Tim Whitehead Dodge September 2007 to July

2008

Position: Account Receivable

* Account Payable and Receivable

* Auto Financing

* Payroll and Payroll Taxes

* Billing and Collections

* Auto Titles

American General Finance October 2005 to

September 2007

Position: Customer Sales Associates

* Process Mortgage

* Process Loans

* Process Loans and Mortgage Payments

* Customer Service

* Accounts Payable

* Maintain Cash Drawer

* Billing and Collections

Colonial Bank March 2002 to October

2005

Position: Sales Associate

* Receive and process deposits, withdrawals, and loan payments

* Back-Up Vault Teller

* Customer Services

* New Accounts

* Issue reconcile cashier checks, money orders, traveler's checks and loan

proceeds

* Credit Card Cash Advance

* Daily and Monthly Balancing of Credit Card Services

* Balance Cash Drawer

* Account Maintenance

* ATM Balance Minor Maintenance

* Accounts Payable

* Order Supplies

Army Aviation Center Federal Credit Union August 2001 to March

2002

Position: Teller

* Receiving and proceesing deposits, withdrawals, and loan payments

* Issuing Cashier's Checks, Money Orders and Traveler's Check

* Cash Advance

* Balancing Cash Drawer

* Provided Account Information

* On-Line Transaction Processing

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