Manager Customer Service

John Kalita

***** ************ ****, ******, ** *3089

804-***-**** ***********@***.***

LOGISTICS AND OPERATIONS MANAGER

Summary of Qualifications

Results-driven logistics professional with extensive executive level

experience in large project management and long-term planning. Drives

share holder value with creative solutions and a passion for excellence

in day to day operations. Proven ability to train, evaluate, motivate

and lead large and diverse teams of associates. Thrives in a high

volume, high turn logistics environment.

Core Competencies

Multimillion-dollar P&L management Fleet management

Customer relations Facility management

Labor and expense cost control Vendor sourcing and negotiating

Risk management and inventory control Union contract negotiation

Professional Experience

Pump It Up of Richmond, LLC 2006 - Present

Owner / Operator of two national franchise family entertainment centers

. Responsible for lease negotiation, construction management and

facility opening for both locations

. Manages day to day operations including operations planning, hiring,

scheduling and customer relations

Supervalu, Inc. / Richfood, Inc 1986 - 2005

National distributor of food products

Sr. Vice President - Distribution Manager 1996 -

2005

. Total P&L responsibility for distribution operation of multiple

facilities in excess of 1.8M square feet which distributed 1.3 million

individually selected cases per week to 650 different customers.

. Managed delivery operation which utilized both a private fleet

consisting of 150 power units and 400 trailers in combination with

common carriers and contracted drivers to achieve optimum utilization

while minimizing miles driven.

. Directed 68 management and 800 hourly associates in a 24/7 operation.

. Coordinated facility integration and reduction of excess capacity in

seven separate wholesale acquisitions which included changing

distribution channels with reduction and consolidation of inventory.

. Achieved an industry leading total distribution cost of less than 4%

through re-organization, re-configuration and IT systems integration

while maintaining superior customer service levels and satisfaction.

Director - Perishable Warehouse Operations 1988 -

1996

. Directed total operation in a 400,000 sq. ft. refrigerated warehouse

which shipped 500,000 cases per week of mixed perishable product

. Reduced headcount by 23% while absorbing a 35% increase in cases

shipped.

Director - Perishable Warehouse Operations - continued

. Led warehouse group in installation of radio frequency product locator

and installation of warehouse operating software.

Perishable Shipping Manager 1986 - 1988

. Consolidate 3 shift operations to 2 shifts by implementing 4 - 10 hour

work days.

Education

Western Illinois University 1977 - 1981

Macomb, Illinois

Business Administration

Other Technical Qualifications

HACCAP certified in food safety

USDA certified produce inspector

MSD (Master Standard Data) certified industrial engineer

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