Customer Service Sales
Resume:
Eric Charlton Mobley
Hernando, Mississippi 38632
SUMMARY I have the experience, capability and business skills to
plan/manage special projects, and develop and grow
business/client relationships. Background includes years of
experience. Experience is supported by strong organizational
and communication skills.
? Have excellent communication skills; resourceful ability
to use diplomacy when working with
customers, and always projects a positive attitude.
? Ability to use strong customer service skills to increase
rapport/sales with clients, and to professionally represent
the company. Proven drive, intelligence, and flexibility to
support peers, co-workers, and department heads. Ability to
interact with various levels of professionals.
? Ability to provide excellent written and verbal
communication skills through effective listening with all
levels of management and employees.
? Ability to complete multi-task projects assigned by
meeting project deadlines and establishing work priorities.
EXPERIENCE ServiceMaster, Inc, Memphis, TN 8/05 to
present
Yellow Pages Marketing Coordinator
? Responsible for maintaining accounts assigned plus
increasing sales by offering incentives to increase their
advertising.
? Accurate Ad Insertion of 100+ locations per month YP
orders and obtaining data from input
? Coordinates and places 2000+ ads per year.
. Responsible for $4.4M per year in YP advertising
? Pursues best rate/incentive programs for each location and
assist other marketing coordinators with published
incentives/updates
? Provides weekly directory activity reports and
communicates field knowledge/concerns to appropriate area
? Review brand YP and web sites for insights and
improvements; researches competition advertising, both print
and interaction
? Recommends improvements to YP program to
locations/franchises through analysis
? Analyzes savings over previous years to aid
recommendations to locations
Ducks Unlimited, Memphis, TN 2/04 -
7/05
Field Operations Coordinator
? Work with 12 Regional Directors and various area
chairmen in
Coordinating setting up events, i.e. auctions, special
meetings, banquets, etc.
1. Cost analysis and reconciliation of financial expenses from
beginning through
close of event
2. Generation of cost analysis, customer analysis, monthly
sales reports, etc
3. Performing order entry, data entry, processing and follow-
up of all orders
4. Performing customer updates thru AS400 system and daily
phone contact and problem
resolution
? Work closely with other corporate departments, i.e.
accounting, even merchandise, marketing and membership,
licensing, etc in getting the job accomplished
University of Tennessee Medical Center, Memphis, TN
5/00 - 2/04
Customer Service Specialist
? Oversee customer interface with UT Medical services,
physicians and their providers.
? Liaison to approximately 90 Tennessee physicians for
patient services.
? Task with training and development of new hires with
regard to UT medical procedures and practices.
Eric Charlton Mobley Resume
Page 2
Harrah's Entertainment, Inc., Memphis, TN
9/98 - 5/99
Payroll Specialist/Garnishments
? Coordinated employee wages and payments
? Maintained system files for procurement and fees incurred
with operations.
? Oversee that corporate procedures and mandates were
adhered to with line level employees.
Wangs, International, Memphis, TN 6/97 -
9/98
Sales
? 1000+ products to sell.
? Responsible for data/order entry and shipping is handled
in a timely manner. Follow-up on shipping and receiving
problems encountered by assigned customer base.
? Maintain and communicate proper costing of product.
? Reporting of sales and collections on weekly basis
? Handling of customer complaints regarding orders and
shipping.
EDUCATION The University of Mississippi, Oxford, MS
Bachelors of Science
Major: Management and Marketing
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